Sara Chien
Manager
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Account Manager
Solidwizard Technology
07.2020 - 01.2023
- Created long-term and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources
- Delegated tasks on the project to employees best positioned to complete them
- Identified and managed potential risks and liabilities of multiple projects
- Made effective decisions when presented with multiple options for how to progress with the project
- Prepared status reports by gathering, analyzing and summarizing relevant information.
Senior Manager
Lite-On Group, PHILIPS& LITE-ON DIGITAL SOLUTIONS CORP
Taipei
12.2019 - 06.2020
- To handle Japan brand customer for sales and marketing
- Defined new products in close cooperation with our innovative customers and our internal technical marketing and applications teams
- Act as a technical interface and consult our customers during the development of all applications
- Derive customer requirements and market trends to develop system value propositions together with internal interfaces (Marketing, Application, System Engineering)
- Actively manage projects together with the Sales and Marketing departments to achieve design-in targets Established and maintained excellent relationships with the customer engineering departments
- Supported global and regional innovation projects
- Maximized the future business for all products across all sales channels
Expert Sales Executive
JAE Taiwan., Ltd
Taipei
04.2018 - 03.2019
- Japan Airline Electronic)
- To manager connector product business with OEM /ODM customers
- To find new business opportunity for JAE from Quanta Group
- To create and win project of JAE connector for NB and Server team from Quanta when I worked in JAE
- To promote JAE’s connector for new application of VR /AR and MR device& Automotive to Taiwan SI
- Resolving technical problems ,Providing supervision and guidance to development teams
- Designed, modified and tested technical architecture
- Continually research the current and emerging technologies
- Build and integrated information systems to meet the company’s needs
- Assess the systems architecture currently in place
- Worked with technical staff to recommend solutions to improve it.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Built relationships with customers and community to establish long-term business growth.
Assistant Manager
Sharp Electronic Components (Taiwan) Corp
Taipei
04.2000 - 09.2016
- A Sharp's overseas branch selling electronic components includes LCM ( including mobile、tablet、Notebook , IA ,and Television), Camera Module, LED chip and other components
- Customer base for all brand name ( as like HP Dell SONY ACER ASUS TOSHIBA TomTom CISCO Xiaomi ) and ODM/ EMS assembly manufacture ( as like Compal /QCI/Wistron /TPV/AmTran/ Foxconn etc) Main Duties & Key responsibility:
- I have more than 20+ years of selling Display product experienced
- Creating sales and sell out planning and forecast & account plan
- To be Sharp LCD panel whole size (1.5”—120” Full size LCD panel) product manager that provide customer with a fully integrated set of product, process and technical solution which draw on Sharp’s total value propositions to meet customer specific business needs
- Promotes Sharp’s product and service to potential and existing customer to differentiate Sharp product then secure new or extending existing selling opportunity
- Maintaining business plan for all assigned accounts and keep good relationship with accounts
- Maintaining and developing strong relationship with current and potential customers
- Solve unique and complex problem that have a board impact on the business
- Closes sales opportunity through negotiation of price, volume and other contractual terms and aligns customer’s expectations with the division’s ability to deliver
- Collects market and customer intelligence and insights and disseminates this knowledge across the function to inform sales market and technical strategies as well as the demand forecast and sales planning process
- Anticipate internal and external business challenges and regulatory issue Recommends process product or service improvement
- Collects sales information from customers to inform short-term and long –term sales forecasting
- Support exiting customers with issue related to logistics，qualification and a verity of contractual terms
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Youth and Child Welfare / Psychology
University of Chinese Culture
Taipei Taiwan 09.1994 - 06.1998
Master Candidate - Business Management
University of Hawaii At Manon
State Of Howaii 08.1998 - 12.1999
Skills
National accounts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
Solidwizard Technology
07.2020 - 01.2023
Senior Manager
Lite-On Group, PHILIPS& LITE-ON DIGITAL SOLUTIONS CORP
12.2019 - 06.2020
Expert Sales Executive
JAE Taiwan., Ltd
04.2018 - 03.2019
Assistant Manager
Sharp Electronic Components (Taiwan) Corp
04.2000 - 09.2016
Master Candidate - Business Management
University of Hawaii At Manon
08.1998 - 12.1999
Bachelor of Arts - Youth and Child Welfare / Psychology
University of Chinese Culture
09.1994 - 06.1998
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