Summary
Overview
Work History
Education
Skills
Experience
Achievement
Interests
Timeline

Sara Chuang

SR.PCCR

Summary

Committed to ensuring customer satisfaction by providing exceptional service and proactive support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

27
27
years of professional experience

Work History

Senior Premier Customer Care Representative

FEDEX
06.2011 - Current
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Developed good relationship with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • work closely with specialist to address customer's concern and improve overall satisfaction.

Senior Trace Representative ( One Call Taiwan)

FEDEX
01.2009 - 05.2011
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided primary customer dedicated support to external customers.

Senior Customer Experience Representative

FEDEX
11.1998 - 12.2008

Customer Experience Representative

FEDEX
09.1996 - 10.1998

Education

National Taipei University of Business

Skills

    Good communication skills

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Experience

- various experience in serving high technology, chemicals, biotechnology, aviation industries such as NXP, Panasonic, Wistron, Dupont, GE, . Abnova

- respective knowledge in specialized verticals

- proactive attitude and good multi-tasking skills in managing customer's request by methodical approach

- facilitate automation transformation to replace of manual tasks

- aligned with concerned parties for issue resolution such as handling top urgent shipment, holiday support , damage prevention.

- cooperated with sales team to collect & analysis shipping data for service improvement

- supported management team as project lead for GC3.

Achievement

- GC3 project launch Feb.2024 - nominated to be local market lead to support project team and local implementation

- Winner -Ubuntu Champion awards NOV.2013

- Covid period supporting - call & trace supporting

- ATRK super user - demo function to OPS

- acting team lead for manpower adjustment

- reduce caged volume for Wistron/ Unitech PCB

- damage resolution for NXP/MXIC

Interests

Study Japanese, English

Interaction with people

Reading, learning new things

Timeline

Senior Premier Customer Care Representative - FEDEX
06.2011 - Current
Senior Trace Representative ( One Call Taiwan) - FEDEX
01.2009 - 05.2011
Senior Customer Experience Representative - FEDEX
11.1998 - 12.2008
Customer Experience Representative - FEDEX
09.1996 - 10.1998
National Taipei University of Business - ,

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Sara ChuangSR.PCCR