Lan Lin-Jhen

Hytech × Lark Efficiency Pioneer Competition | HR AI Chatbot Project:

• Collaborated with the HR Online team to build an HR customer service chatbot using Lark Help Desk, integrating FAQs and policy documents for quick employee access.
• Reduced repetitive HR response time and optimized internal knowledge retrieval.

Attendance and Scheduling Automation Improvement Project:

• Managed attendance and shift changes for over 200 employees.
  Designed multidimensional tables for automated notifications and exception reporting.
• Developed a department manager exception reporting system, self-learning VBA to optimize file splitting and batch processing.
  Automated attendance exception notifications, reducing processing time by more than 50%.
• Standardized shift change management and performed data analysis (frequency, days, type ratios) to support manpower planning decisions.

Overtime Approval Monitoring and Process Optimization:

• Observed and analyzed discrepancies between overtime requests and clock-in/out times, proactively reporting C&B anomalies.
• Enhanced managers’ knowledge of overtime rules, reducing disputes and omission risks.

Interview Process Digitalization and Automation:

• Standardized interview scheduling across positions and established multidimensional tables with automated notifications.
• Automatically consolidated weekly and daily interview lists and statuses, reducing cross-department communication costs.

Club Management Digitalization:

• Digitized club application, change, and activity review processes using Lark, providing visual dashboards for oversight.
• Automated application approval and member management, lowering administrative workload.

• Chasing Stars Program: Planned and executed campus promotion activities, serving as a communication bridge between students and the association, increasing participation and satisfaction.
• Event Support: Assisted with annual campus marketing campaigns and lecture arrangements, ensuring smooth execution and strengthening collaboration with universities.
• Resource Promotion: Promoted association resources on social media, collected student feedback, optimized event design, and expanded visibility and impact.