Word
Scarlett Ou
Administration, Multimedia Platform, Artistic Creation, English
Tucheng,New Taipei City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of the job position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Teammate/Full time
TaskUs/Business Process Outsourcing company
10.2022 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Customer services by using company system.
Administrative Assistant/Full Time
Study Central/Australia Education Agency
07.2022 - 09.2022
- Created and maintained databases to track and record customer data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Administrator and Counter/Full time
Yellowstone Music Shop/Music classes
10.2021 - 11.2021
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Collected, arranged, and input information into database system.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Courses Consultant/Full time
Gjun Language Institute Center
12.2021 - 06.2022
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Casual/Full time sales
Westfield Retail - irest
06.2018 - 05.2020
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maximized sales potential by identifying customer needs and recommending appropriate products and solutions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Supported marketing initiatives by providing input on promotional materials development and participating in campaign execution as needed.
Administrative Assistant
SI-UK Study Abroad Institution (Agency)
03.2023 - 06.2023
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Event Assistant
Hunt's Hill Council - Hunters Hill Art Exhibition
04.2017 - 05.2017
- Increased attendee engagement by assisting in the creation of interactive activities and presentations.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up and maintained theater projection and sound systems.
- Facilitated collaboration among stakeholders, fostering strong relationships that supported overall event success.
Tour Guide Volunteers
Formosa North Coast Arts Festival
10.2023 - 12.2023
- Guided groups of up to 2-5 people on scheduled tours.
- Implemented effective time management strategies during tours, ensuring punctuality without sacrificing content quality or guest interaction opportunities.
- Established positive relationships with tour members through fun and engaging conversation.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Education
Diploma of Applied Linguistics (Foreign Language/Major English) -
National Taipei University of Business
Taipei, TaiwanFine Arts and Graphic/Advertising Design course - undefined
Fu Hsin Trade and Arts Vocational School
Taipei, TaiwanDiploma of Leadership and Management - undefined
Velocity Training and Education
Sydney, AustraliaSkills
Excellent Communication
Organizational Skills
Analytical and Critical Thinking
Customer Relations
Microsoft Word
Problem Resolution
Data Management
Good Telephone Etiquette
Data Entry
Clerical Support
Canva, OBS, Google etc,Multimedia platform
Cover Letter
Dear HR,
I graduated from training college institution in Australia, then back in Taiwan. Due the time I studied courses, I have also been working casual positon and abundant experience in department stores industry, as well as other jobs that emphasize outstanding customer service. Through various jobs in the service field, and I've learned how to meet and exceed customers’ expectations with service that sells. Fortunately, I got chance to assisted different types of customers in various setting, and fully comprehend the importance in maintaining loyal customers. I am confident that I possess the quality and skills to provide the high-quality service to every customer.
I had experience working in various cultural environments, is highly adaptable and gets strong communication skills. And I have also proven experience and capabilities in providing superior customer services due to mine high-level of interpersonal skills.
I learn things fast and I certainly will enjoy the job, really looking forward to get a part of this work team with my enthusiasm.
Thank you for taking the time for this interview,
I look forward to hearing from you soon. I look forward to hearing from you soon.
Best regards,
Scarlett Ou
Bio
I had experience working in various cultural environments, is highly adaptable and has strong communication skills. She has also proven experience and capabilities in providing superior customer services due to her high-level of interpersonal skills.
Personal Attributes
- Highly responsible
- Friendly and outgoing attitude
- Willing to learn
- Positive attitude and hard working
Personal Information
- Available: Anytime
- Nationality: Taiwanese (R.O.C.)
Software
Excel
PowerPoint
Outlook
Internet Explore
Microsoft
Publisher
Adobe Acrobat DC
Mac OS
Android
Windows
FileMaker
Illustrator
PhotoImpact
Avid Media Composer
Pro Tools
VPN
E-commerce
Canva
Notion
OBS
Youtube
ChatGPT
Certification
Certificate of Achievement Event Assistant of Hunters Hill Art Exhibition
Timeline
Certificate of Tour Guide - Formosa North Coast Arts Festival
12-2023
Certificate for Tour Planning held by the Tour Planning and Design Association of R.O.C.
12-2023
Tour Guide Volunteers
Formosa North Coast Arts Festival
10.2023 - 12.2023
Administrative Assistant
SI-UK Study Abroad Institution (Agency)
03.2023 - 06.2023
Teammate/Full time
TaskUs/Business Process Outsourcing company
10.2022 - 01.2023
Administrative Assistant/Full Time
Study Central/Australia Education Agency
07.2022 - 09.2022
Courses Consultant/Full time
Gjun Language Institute Center
12.2021 - 06.2022
Administrator and Counter/Full time
Yellowstone Music Shop/Music classes
10.2021 - 11.2021
Casual/Full time sales
Westfield Retail - irest
06.2018 - 05.2020
Certificate of Achievement Event Assistant of Hunters Hill Art Exhibition
05-2017
Event Assistant
Hunt's Hill Council - Hunters Hill Art Exhibition
04.2017 - 05.2017
Diploma of Applied Linguistics (Foreign Language/Major English) -
National Taipei University of Business
Fine Arts and Graphic/Advertising Design course - undefined
Fu Hsin Trade and Arts Vocational School
Diploma of Leadership and Management - undefined
Velocity Training and Education