Summary
Overview
Work History
Education
Skills
Timeline
Generic

SERENA CHIEN

Quality Assurance Specialist
Taoyuan City

Summary

Industrious and focused Quality Filed with 10+ years of experience in multinational Japanese companies. Except language skills, being familiar with Japanese business culture is my strength as well. Being detail oriented, having an idea about the quality standards of products, and problem-solving are essential quality assurance skills what I learned.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Quality Assurance Specialist

YOKOWO
08.2022 - Current
  • Performed initial investigation for claim samples and summarized information, such as manufacturing history, customer data and so on, then discussed with factories and customers till issue solved.
  • Executed arrival inspection for products and created inspection report accordingly.
  • Supported prototype test and provided its results.
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
  • Joined and conducted ISO27001 information security activities.
  • Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.

Field Application Engineer

FutureDial
05.2021 - 03.2022
  • Installed and configured system and performed troubleshoot on process and resolved issues.
  • Provided technical support to customer and configured services.
  • Developed and maintained documents for designs and application notes and provided updates.
  • Coordinated with Research and Development team, identified issues and resolved same
  • Joined product technical review meeting with Q.C.
  • Comments during development design stage.

Quality Control Staff

Honda Access
07.2019 - 05.2021
  • Performed initial investigation for claim samples and summarized information, such as manufacturing history, customer data and so on, then discussed with factories and customers till issue solved.
  • Executed arrival inspection for products and created inspection report accordingly
  • Supported prototype test and provided its results.
  • Joined and conducted ISO27001 information security activities.
  • Assisted customer to understand all products and performed demo for various field.
  • Inspected various vehicle parts before shipping to ensure product conformed to expected standards as established by the company's buyers.
  • Completed inspection report detailing results of inspections for the quality control manager.
  • Performed production line audit and created the related quality standard documents.

Quality Assurance Specialist

Kioxia(KIST)
08.2012 - 06.2019
  • Responsible for NAND Flash/CARD/MicroSD/SSD module products reliability instructions.
  • Delivered weekly status reports and arranged reliability test schedules.
  • Internal and external excursion management (MRB / Quality Claims).
  • Routine checking and irregular audits for each suppliers.
  • Supported conference and production line check interpreting.
  • In charge of documentation system for Taiwan Branch.

Education

B.A. - Japanese Language And Literature, Sociology

SOOCHOW UNIVERSITY
Taipei City, Taiwan
01.2004 - 01.2009

Skills

  • Problem Solving

  • Teamwork

  • Effective Communication

  • MS Office

  • Standard Operation Procedures

  • Precision Measurement and Inspection

Timeline

Quality Assurance Specialist

YOKOWO
08.2022 - Current

Field Application Engineer

FutureDial
05.2021 - 03.2022

Quality Control Staff

Honda Access
07.2019 - 05.2021

Quality Assurance Specialist

Kioxia(KIST)
08.2012 - 06.2019

B.A. - Japanese Language And Literature, Sociology

SOOCHOW UNIVERSITY
01.2004 - 01.2009

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SERENA CHIENQuality Assurance Specialist