Serena Hong
Sr. Account Manager
Taipei,TPE
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Business Development Manager
Rainforest Retail
05.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Business Analyst
ESi Technology
04.2023 - 04.2024
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping clients fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Key Account Manager
Ucfunnel
09.2020 - 02.2023
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
Education
Junior College - Associate's Degree - Applied of English
National Taichung Technology University, Taiwan
Taichung, Taiwan 04.2001 -
Skills
Business Development
Project Management
Relationship Management
Sales and Marketing
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Japanese
Elementary
A2
Life Quote
Passion & patience.
Timeline
Business Development Manager
Rainforest Retail
05.2024 - Current
Business Analyst
ESi Technology
04.2023 - 04.2024
Key Account Manager
Ucfunnel
09.2020 - 02.2023
Junior College - Associate's Degree - Applied of English
National Taichung Technology University, Taiwan
04.2001 -
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