Shang Min Wen
Customer Service Staff
Taichung
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Data Annotator
Telus International
01.2024 - Current
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Followed strict quality control measures for consistently reliable results throughout diverse assignments.
- Strengthened AI model performance by identifying patterns and trends in annotated data sets for further analysis.
- Reduced errors in machine learning models by providing high-quality annotated data.
Sales Representative
South-china Insurance Co., Ltd
05.2022 - 08.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
BBA - Insurance And Risk Management
Feng Chia University
Taichung 04.2001 -
Skills
Microsoft Excel
Multitasking Abilities
Problem-solving aptitude
Network development
Product and service knowledge
Sales consultation
Sales closing
Interpersonal communication skills
Timeline
Data Annotator
Telus International
01.2024 - Current
Sales Representative
South-china Insurance Co., Ltd
05.2022 - 08.2023
BBA - Insurance And Risk Management
Feng Chia University
04.2001 -
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