Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Sharon Pan

Sharon Pan

Food And Beverage, Front Of House Service Staff
Taipei City,TPE

Summary

Proactive, optimistic individual who pays close attention to detail and can respond quickly. Excellent service tactics in communication, organization, customer relationship management and coordination.

Friendly food industry server, fast-learner adept at memorizing menu details and specialty items for enhanced dining experience.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Project Manager

WhyNot Marketing Agency
04.2022 - 04.2024
  • Responsible for comprehensive execution of advertising projects, including communication and coordination with clients, confirmation and estimation, and direction of advertising execution.
  • Track advertising performance and provide professional recommendations to maximize client goals.
  • Conduct market research analysis, develop media strategies and plans, and participate in production and management of advertising materials.
  • Actively engage in internal team communication and collaboration to ensure projects are completed on time with high quality.
  • Confirming and calculating advertising budgets, optimize advertising strategies to achieving client objectives.

Senior Captain

SALT&STONE Co. Ltd.
09.2020 - 02.2022
  • Managed daily operations of front-of-house staff, ensuring exceptional customer service and satisfaction.
  • Handled guest inquiries, complaints, and special requests in professional and courteous manner.
  • Oversaw beverage service, including wine recommendations, cocktail preparation, and coffee making, to enhance total dining experience.
  • Conducted inventory control and managed stock levels to minimize waste and maximize efficiency.
  • Participated in meal planning and marketing efforts for takeout orders, contributing to increased sales and customer satisfaction.
  • Encourage and lead team members to provide excellent service with positive attitude.

Junior Server

Regent International Hotel
07.2018 - 03.2019
  • Provided high-quality customer service, including greeting, taking orders, serving, and handling customer inquiries.
  • Paid attention to service details, focused on customer needs, and ensured personalized service experiences.
  • Ability to thrive in fast-paced and high-pressure environment.
  • Actively participated in teamwork, assisted colleagues, and ensured smooth service flow.
  • Demonstrated ability to react quickly and remain calm under pressure, ensuring customer satisfaction.
  • Exhibited passion for hospitality industry, continuously learning and enhancing professional knowledge and skills.

Education

Bachelor of Arts - Hospitality Management

I-Shou University
Kaohsiung City, Taiwan
07.2016 - 06.2020

Skills

Fluency in Mandarin

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Certification

WSET Level 2 in WINE & SPIRIT

Interests

Hiking

Timeline

Project Manager

WhyNot Marketing Agency
04.2022 - 04.2024

Senior Captain

SALT&STONE Co. Ltd.
09.2020 - 02.2022

Junior Server

Regent International Hotel
07.2018 - 03.2019

Bachelor of Arts - Hospitality Management

I-Shou University
07.2016 - 06.2020

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Sharon PanFood And Beverage, Front Of House Service Staff