Fluency in Mandarin
Sharon Pan
Food And Beverage, Front Of House Service Staff
Taipei City,TPE
Summary
Proactive, optimistic individual who pays close attention to detail and can respond quickly. Excellent service tactics in communication, organization, customer relationship management and coordination.
Friendly food industry server, fast-learner adept at memorizing menu details and specialty items for enhanced dining experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Project Manager
WhyNot Marketing Agency
04.2022 - 04.2024
- Responsible for comprehensive execution of advertising projects, including communication and coordination with clients, confirmation and estimation, and direction of advertising execution.
- Track advertising performance and provide professional recommendations to maximize client goals.
- Conduct market research analysis, develop media strategies and plans, and participate in production and management of advertising materials.
- Actively engage in internal team communication and collaboration to ensure projects are completed on time with high quality.
- Confirming and calculating advertising budgets, optimize advertising strategies to achieving client objectives.
Senior Captain
SALT&STONE Co. Ltd.
09.2020 - 02.2022
- Managed daily operations of front-of-house staff, ensuring exceptional customer service and satisfaction.
- Handled guest inquiries, complaints, and special requests in professional and courteous manner.
- Oversaw beverage service, including wine recommendations, cocktail preparation, and coffee making, to enhance total dining experience.
- Conducted inventory control and managed stock levels to minimize waste and maximize efficiency.
- Participated in meal planning and marketing efforts for takeout orders, contributing to increased sales and customer satisfaction.
- Encourage and lead team members to provide excellent service with positive attitude.
Junior Server
Regent International Hotel
07.2018 - 03.2019
- Provided high-quality customer service, including greeting, taking orders, serving, and handling customer inquiries.
- Paid attention to service details, focused on customer needs, and ensured personalized service experiences.
- Ability to thrive in fast-paced and high-pressure environment.
- Actively participated in teamwork, assisted colleagues, and ensured smooth service flow.
- Demonstrated ability to react quickly and remain calm under pressure, ensuring customer satisfaction.
- Exhibited passion for hospitality industry, continuously learning and enhancing professional knowledge and skills.
Education
Bachelor of Arts - Hospitality Management
I-Shou University
Kaohsiung City, Taiwan 07.2016 - 06.2020
Skills
Continuous Improvement and problem-solving abilities
Team Collaboration and service quality
Wine service and beverage preparation
Bar terminology
POS Systems
Fluency in Mandarin
Certification
WSET Level 2 in WINE & SPIRIT
Interests
Hiking
Timeline
Project Manager
WhyNot Marketing Agency
04.2022 - 04.2024
Senior Captain
SALT&STONE Co. Ltd.
09.2020 - 02.2022
Junior Server
Regent International Hotel
07.2018 - 03.2019
Bachelor of Arts - Hospitality Management
I-Shou University
07.2016 - 06.2020
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