Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Personal Information
Software
Work Availability
Work Preference
Timeline
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Sheng-Nong HsuJack

Taipei

Summary

A senior technical communication and cross-functional collaboration professional with 15+ years of experience in the electronics manufacturing industry. Currently the key integrator in a major business unit, leading internal collaboration, technical documentation, and international client communications. Proven track record in resolving departmental conflicts, driving project timelines, and managing client-side pressure points. Fluent in English and Mandarin; experienced in supporting North American and Oceanian markets. Now seeking to leverage this expertise in a more strategic, growth-oriented environment.

Results-oriented writing professional with experience preparing concise and accurate technical documents. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Technical Writer & After-Sales Specialist

Foxtron
06.2021 - Current
  • Company Overview: Foxtron (a Foxconn subsidiary)
  • (Internal transfer from FIH Mobile)
  • Led the drafting and translation of high-value after-sales service agreements for international clients.
  • Produced and localized service documentation, including workshop manuals, maintenance manuals, parts catalogs, and emergency response guides.
  • Reviewed and refined technical publications to meet international standards across both hardware and software product lines.
  • Acted as primary liaison for overseas clients, resolving complex service documentation issues in collaboration with global engineering teams.
  • Coordinated cross-departmental resources (e.g., sample vehicles, UI/UX assets, CAD/3D illustrations, diagnostic tools) to support service documentation delivery.
  • Trusted by executive leadership to facilitate internal collaboration and rebuild team dynamics following departmental restructuring.

Senior Technical Writer

FIH Mobile
06.2021 - 10.2024
  • Company Overview: a Foxconn subsidiary
  • Developed comprehensive technical documents including user manuals, troubleshooting guides, service reports, training materials, and regulatory documents.
  • Collaborated with diverse SMEs (engineers, PMs, software teams, and regional managers) to extract critical information and ensure documentation accuracy.
  • Functioned as a documentation-focused product advocate, contributing usability feedback that influenced product refinement.
  • Streamlined documentation processes, achieving a 35% improvement in time-to-market and cross-functional collaboration efficiency.
  • Partnered with regional PMs and customer-facing teams to customize deliverables and address specific client documentation requirements.
  • Frequently selected to support high-priority international projects, including direct engagement with U.S. clients on technical matters.

Lead Technical Writer

Quanta Computer
11.2019 - 08.2020
  • Composed user manuals for robotic products and applications in both English and Mandarin versions.
  • Customized application-oriented user manuals for key account.
  • Specialized in manual creation for robotic applications including palletizing, conveyor, and smart factory monitoring.
  • Hands-on operations on hardware devices and software programs of robotic applications. Proofread data sheet contents for Marketing Department.
  • Worked closely with subject-matter professionals to gather key information and understanding product functionality.
  • Ensured document integrity such as layout, grammar and format.
  • Proofread grammar and context for software UI string.
  • Controlled and reduced expenses by 20% in outsourcing for multi-lingual translation.
  • Managed team member status.

Technical Writer

ALi Corporation
11.2016 - 09.2019
  • Accelerated customization of specification documents for key operator projects and improved context integrity by 20%.
  • Developed technical documents including System-on-Chip design guides, SDK documents, user manuals, product datasheets, design guides, troubleshooting and test reports.
  • Composed technical documents based on information provided by R&D engineers in timely manner.
  • Maintained and revised existing documents to meet document integrity and content improvements.
  • Worked consistently with subject-matter professionals to gather key information and understand product functionality.
  • Proofread existing documents and modify document layout.
  • Performed copywriting duties including corporate news release, product launch press release, joint press release and exhibition/trade show related writing.

Technical Writer

Lanner Electronics Inc
10.2014 - 11.2016
  • Compose user manuals by obtaining knowledge about architecture, platform and specifications about servers and IPC products.
  • Write white papers and application stories for both hardware and software products and services about servers and IPC products.
  • Assist in OEM/ODM projects for FAQ, SOP and other assistance documents.
  • Write press releases for product launch and trade show participations.
  • Run corporate marketing tasks including company profiles and campaign pages.
  • Assist in exhibition duties including product display and wallpaper texts.
  • Collaborate with PM and RD teams for document integrity.
  • Conduct hardware and software product usages.

Technical Writer

Apacer Technology, Inc
06.2011 - 10.2014
  • Compose technological white papers in either technical or communicative approach.
  • Plan, compose and/or edit the contents for specifications and datasheets.
  • Compose user manuals and guides for product instructions and guidelines.
  • Compose products-related educational documents on the official website.
  • Compose journals/articles for media publication on related technologies, such as press release or magazine article.
  • Frequent collaboration with research/development team for technical knowledge or solutions.
  • English - Chinese bilingual translation works.
  • Develop templates for various types of technical documents.
  • Coordinate with PM, FAE and RD teams for FAQ and client solution reports.
  • Multitask and interdepartmental coordination.
  • Tasks completed in a timely manner.

Education

Bachelor - Communications

Simon Fraser University
Burnaby, BC
05.2005

Skills

  • Technical writing

  • Communication skills

  • Project management

  • Marketing

  • Project coordination

  • Writing skills

  • Copywriting

  • Familiarity with software UI/UX

Accomplishments

  • Documented and resolved clients' complaints about documentations, which led to future businesses.
  • Achieved client's confidence by completing the required lengthy technical document with accuracy and efficiency.

Certification

  • TOEFL, 108
  • ESL Certification
  • TOEIC, 960

Languages

English
Mandarin Chinese

Personal Information

Willing To Relocate: 地點不拘

Software

Microsoft Word

Microsoft PowerPoints

Adobe InDesign

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home option

Timeline

Senior Technical Writer & After-Sales Specialist

Foxtron
06.2021 - Current

Senior Technical Writer

FIH Mobile
06.2021 - 10.2024

Lead Technical Writer

Quanta Computer
11.2019 - 08.2020

Technical Writer

ALi Corporation
11.2016 - 09.2019

Technical Writer

Lanner Electronics Inc
10.2014 - 11.2016

Technical Writer

Apacer Technology, Inc
06.2011 - 10.2014

Bachelor - Communications

Simon Fraser University

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Sheng-Nong HsuJack