Shengfu Frank Tseng
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Account Manager
VisEra Technologies Company Limited
11.2021 - Current
- Pricing strategy and quotation
- Monitoring and analyzing on customer and market trend to provide forecast for business planning and product development.
- Drive internal team to provide the best service in time and resolve challenged issues.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Customer Service Sales Associate
King Yuan ELECTRONICS CO., LTD.
12.2019 - 10.2021
- Coordinate with other team members and departments to optimize problem solving result.
- Track all sales related activity and keep update current account activities
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Shihlin Electric And Engineering Corporation
05.2016 - 04.2019
- Maintain and manage existing customers and develop new potential customers.
- Assisting customers on issues such as shipping, cycle time, product repair by communicating with internal to improve customer satisfaction.
- Order processing, customer's shipment handling, and data maintaining.
Education
Bachelor of Arts - Business Economics
University of California Irvine
Irvine, CA06.2010
Skills
- Sales Analysis
- Data Analytics
- Sales Forecasting
- Vendor and customer Relationships
- Customer Complaint Resolution
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Timeline
Account Manager
VisEra Technologies Company Limited
11.2021 - Current
Customer Service Sales Associate
King Yuan ELECTRONICS CO., LTD.
12.2019 - 10.2021
Sales Associate
Shihlin Electric And Engineering Corporation
05.2016 - 04.2019
Bachelor of Arts - Business Economics
University of California Irvine
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