Shih-Sheng Lin
Operation Section Manager
Hsinchu
Summary
Accomplished Operation Section Manager at ASML, led a team to save €6 million through localization, enhancing operational readiness for new products. Expert in strategy planning and leadership, significantly reduced learning curves by 30% and doubled installation rates, demonstrating exceptional problem-solving and stakeholder management skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Operation Section Manager
ASML
01.2022 - Current
- Developed and led a team of 20 members including 3 team leads, achieving full operational readiness for a new product launch within two quarters and saved 6 million euro by fully localization model.
- Standardized onboarding, training, and qualification processes to shorten 30% learning curve for team development to timely achieve operational targets.
- Speeded up customer productivity ramping up plan by expanding team capacity from 20 to 40 members to accelerate productivity product delivery timelines.
- Delivered 2x installations and 20x upgrades of machine to customer with achievement 80% of project completed ahead of schedule within budget.
- Led the introduction and timely delivery of 4x new products as the regional product owner through strategic collaboration with headquarters.
- Led a at least 10x critical project escalations to ensure effective customer communication and prompt, responsive action.
Technical Support Engineer
ASML
01.2019 - 12.2021
- Delivered technical support and contribute to rapid solutions and containment of complex technical issues
- Managed and drove 10x technical escalation, by leading the technical discussion and provided data analysis insight to stakeholders.
- Provided 50x feedback and lessons learned to improve product cycle time by shortening average 10% of cycle time.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Field Service Engineer
ASML
10.2016 - 12.2018
- Executed 12x difficult hardware for upgrade machine project, performed system setup for complex upgrade packages and brought system performance in market specification
- Troubleshoot and resolved technical problems related to upgrade installation in close cooperation with proper escalation communication
- Secured and share safety awareness with team and secured 0x safety disturbances as leading engineer
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Education
Master - Mechanical Engineering
National Taiwan University
TaipeiBachelor - Mechanical Engineering
National Central University
TaoyuanSkills
Leadership
Decision-making
Strategy planning
Problem solving
Stakeholder management
Operation improvement
Accomplishments
- Successfully built and led a new team to deliver a new product within 6 months, achieving full operational status and improving product cycle time by 3 days through inspired engineering team lessons learned embedding.
- Doubled business capability by expanding product operation team from 18 employees to 30 employees during period of rapid recruitment and onboarding by standardized training model.
- Successfully completed the early installation of the first EUV lithography machine at the Hsinchu Baoshan Factory for the 2nm production line.
Timeline
Operation Section Manager
ASML
01.2022 - Current
Technical Support Engineer
ASML
01.2019 - 12.2021
Field Service Engineer
ASML
10.2016 - 12.2018
Master - Mechanical Engineering
National Taiwan University
Bachelor - Mechanical Engineering
National Central University
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