SHIN YI TSAI
Taipei,TPE
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
13
13
years of professional experience
Work History
Food and Beverage Server
SOTO Teppanyaki and Fusion Sushi
02.2024 - 06.2024
- Greeting and seating customers.
- Taking food and beverage orders and accurately entering them into the ordering system.
- Making menu item recommendations.
- Communicating any food allergy or special nutrition needs to kitchen staff.
- Ensuring all orders are filled quickly and accurately and that food is high quality.
- Providing attentive service to diners, like refilling drinks as needed and checking their needs during meals.
- Promptly addressing any customer service issues and referring to management if and when necessary.
- Performing some cleaning duties, such as at the service station, around the kitchen and in the dining area.
- Tracking stocks of the restaurant’s necessities, like food containers, cutlery, drinks, cocktails, cleaning supplies, etc, then report to the manager.
Customer Service Agent
Howard Johnson by Wyndham
07.2023 - 02.2024
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information.
- Welcome guests upon their arrival and assign rooms.
- Provide information about the property, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.
- Confirm group reservations and arrange personalized services for VIP customers.
- Maintain updated records of bookings and payments.
- Provide laundry service for guests.
- Folding laundry.
- Track maintenance and repairs on laundering equipment.
- Ensure that the facility remains clean at all times.
Store Manager
MAHA YU YI PTE LTD
05.2019 - 06.2023
- Monitor and increase the sales of the shop.
- Plan and organize activities (Including promotions and speeches).
- Book recommendation via Facebook or other media.
- Prepare catalogs for institutions and schools.
- Plan and organize Singapore Book fair (2021-2023).
- Oversee daily operation of the shop.
- Manage membership information.
- Handle customer inquiries and complains.
- Develop a productive team environment.
Book Fair Sales
Sanmin Book Store
05.2011 - 04.2019
- Plan Department of Cultural Affairs' programs about book fairs and speeches (Over 20 events).
- Conduct particular project book fairs in elementary schools, junior high schools and universities (Over 300 plus of book fairs).
- Hold book fairs and reading activities in many counties' libraries of Taiwan.
- Estimate the budget, cost and quantity of materials, human labor and other tools necessary for the completion of the program.
- Communicate with other departments regarding program schedules and any possible changes.
- Oversee operation of book fair.
- Prepare catalogs for institutions and schools.
- Train, supervise and assist employees in customer service, store maintenance and product promotions.
- Greeting customers and offering assistance.
- Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new cooperation opportunities.
- Identify prospects, set appointments and make effective qualifying sales calls.
- Possess in-depth product knowledge and be able to conduct demos and handle objections.
Education
Master of Arts - History
National Dong Hwa University
Hualien City, Taiwan06-2010
Skills
- Guest satisfaction
- Guest service
- Guest Relations
- Upselling
- Special Event Coordination
- Complaint Handling
- Cross-selling abilities
- Sales strategy
- Order Management
- Point of Sale
- Point of sale system
- Guest issue resolution
- Strong Work Ethic
- Exceptional customer service
Hobbies
- Reading
- Running
- Hiking
- Self traveling
- Art exhibition
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
French
Elementary
A2
Timeline
Food and Beverage Server
SOTO Teppanyaki and Fusion Sushi
02.2024 - 06.2024
Customer Service Agent
Howard Johnson by Wyndham
07.2023 - 02.2024
Store Manager
MAHA YU YI PTE LTD
05.2019 - 06.2023
Book Fair Sales
Sanmin Book Store
05.2011 - 04.2019
Master of Arts - History
National Dong Hwa University
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