Shu Chi Huang
Front Desk Supervisor
Taichung
Summary
With my past four years experience in Hotel industry, I believe I am a detail-oriented team player with strong organizational skills. I have ability to handle multiple projects simultaneously with a high degree of accuracy. One of the special quality that I have is that I'm a emotionally stabled person. I won't be easily affected by the words that some customer said when they are in a bad mood, also, I know how to clam them down. Another strength that I believe I have is that I'm very use to different shift work, from morning shift to graveyard shift, I can adapt very well. With my considerate personality and my past experience, I believe I would make a valuable addition to the team.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Hotel Front Desk Supervisor
Fairfield By Marriott
11.2019 - Current
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
Travel Designer
Alma Burton Travel Agency
09.2018 - 05.2019
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Organized trips for individual, family and business travelers.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Monitored the itinerary of the travelers.
- Doing research of new destination management company(DMC) of different countries.
Education
Bachelor Degree in Spanish Language - Spanish Language And Literature
Fu Jen University
New Taipei, Taiwan 04.2001 -
Skills
Guest Relations Management
undefinedTimeline
Hotel Front Desk Supervisor
Fairfield By Marriott
11.2019 - Current
Travel Designer
Alma Burton Travel Agency
09.2018 - 05.2019
Bachelor Degree in Spanish Language - Spanish Language And Literature
Fu Jen University
04.2001 -
Similar Profiles
RAVI PATELRAVI PATEL
Night Auditor at Fairfield By MarriottNight Auditor at Fairfield By Marriott
Alyssa WilliamsAlyssa Williams
Front Desk Agent at Fairfield By MarriottFront Desk Agent at Fairfield By Marriott
Evan WyattEvan Wyatt
Laundry Attendant at Fairfield By MarriottLaundry Attendant at Fairfield By Marriott