Shu Hua Tseng
Kaohsiung City,KHH
Summary
Developed key client management skills and strategic thinking in fast-paced environment. Skilled in driving customer satisfaction and managing client relationships effectively. Seeking to transition into new field, bringing focus on impactful communication and client satisfaction.
Overview
10
10
years of professional experience
Work History
Sourcing Coordinator
Gong Cha International Co., LTD.
01.2025 - Current
- Streamlined procurement processes for increased efficiency and reduced overhead costs.
- Facilitated meetings between suppliers and internal stakeholders to address concerns, resolve conflicts, and foster long-term partnerships.
- Identified cost reduction opportunities through data analysis and benchmarking against best-in-class practices.
- Enhanced supplier relationships by maintaining clear communication channels and addressing concerns promptly.
- Collaborated with cross-functional teams to implement cost-saving initiatives throughout the organization.
- Participated in supplier audits to verify compliance with quality standards, environmental regulations, and ethical labor practices.
- Coordinated with logistics teams to ensure seamless transportation of sourced materials, minimizing delays and disruptions.
- Optimized inventory management systems by implementing demand forecasting techniques for accurate planning purposes.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Worked with departments to find new and better items to fulfill diverse needs.
- Managed supply base to support corporate objectives in areas of cost, quality, delivery and customer satisfaction.
- Evaluated new supplier capabilities to significantly reduce risks, improve operational visibility and create greater value for products and services.
- Developed long-term partnerships with key suppliers to improve performance across supply chain, generate greater cost efficiency and enable business to grow and develop.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
Account Service Manager
Gong Cha International Co., LTD.
04.2016 - Current
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Handled escalated customer issues promptly by working closely with relevant departments toward satisfactory resolutions.
- Enhanced client satisfaction by addressing concerns and implementing effective solutions in a timely manner.
- Monitored industry trends and competitor activities to inform strategic decision-making within the organization effectively.
- Streamlined internal processes to improve responsiveness to client inquiries, reducing resolution times significantly.
- Spearheaded cross-functional initiatives to resolve complex account issues and ensure seamless service delivery.
- Negotiated favorable contract terms with clients, balancing their needs with the company''s objectives for long-term profitability.
- Optimized account management processes for increased efficiency and streamlined communication between departments.
- Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
- Implemented data-driven strategies for optimizing account performance, ensuring accurate tracking of key metrics and benchmarks.
- Supported clients during onboarding processes by providing comprehensive product knowledge resources tailored specifically to their businesses'' needs.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Managed a diverse portfolio of accounts, adapting to unique business requirements while maintaining high levels of service quality.
- Coordinated efforts among various departments to ensure smooth project execution for clients, resulting in higher client satisfaction ratings.
- Facilitated constructive feedback sessions between internal teams and master franchisees aimed at improving overall service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Sales Associate
JIN HER Enterprise Co., LTD.
09.2014 - 09.2015
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Assisted customers with prompt and polite support
Education
Bachelor of Arts - English Literature & Linguistics
Providence University
Taichung City, Taiwan06-2013
Skills
- Contract negotiation
- Pricing structures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Team collaboration
- Effective communication
- Active listening
- Critical thinking
- MS office
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Timeline
Sourcing Coordinator
Gong Cha International Co., LTD.
01.2025 - Current
Account Service Manager
Gong Cha International Co., LTD.
04.2016 - Current
Sales Associate
JIN HER Enterprise Co., LTD.
09.2014 - 09.2015
Bachelor of Arts - English Literature & Linguistics
Providence University
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