Sike Yin
Ottawa
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment and IT support work filed. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude.
Also had passions and knowledge on ACG, games, comics. Seeking to work in a place that I can utilize corresponding knowledge to help customers and provide them interest on this field
Overview
2025
2025
years of professional experience
Work History
Server
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently, maintaining accuracy throughout service.
- Implemented suggestions for improving workflow, enhancing overall dining experience for guests.
IT Analyst
07.2022 - 02.2025
- Analyzed system performance to identify areas for optimization and improvement.
- Collaborated with cross-functional teams to enhance IT processes and solutions.
- Implemented troubleshooting procedures for software and hardware issues, ensuring minimal downtime.
- Developed documentation for system configurations and user guides to streamline operations.
- Assisted in system upgrades and migrations, contributing to seamless transitions and integrations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Increased user satisfaction by providing comprehensive IT support and training.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
Education
Bachelor of Engineering - Computer Engineering
University of Ottawa
Ottawa06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- IT troubleshooting
- Customer support
- Risk assessment
- Data analysis
Timeline
IT Analyst
07.2022 - 02.2025
Server
Bachelor of Engineering - Computer Engineering
University of Ottawa
hobbies
- Assembling scaling models, especially Gundam. Familiar with the good and bad of these models.
- Manga (ex. Naruto, Dragon Ball), comics (DC and Marvel), video games, Star Wars
- Writing stories for popular IP
- Painting on models. Familiar with painting tools