Microsoft Office
Simin(Sylvie) Wang
Client Success In B2B/Business&Media Analysis
Taipei/Tainan,Taiwan
Summary
Four years of experience in client relationship management and media analytics. Possessing extensive business-oriented knowledge in SaaS products for data scraping and media monitoring.
Overview
8
8
years of professional experience
3
3
Languages
2
2
years of post-secondary education
Timeline
Account Success and Pre-Sales Officer - Wisers Information Limited
08.2021 - Current
Pre-Sales Commissioner - Wisers Information Limited
04.2020 - 08.2021
International Book Exhibition Coordinator - Goethe-Institut Taipei
04.2019 - 01.2020
National Chengchi University - Credits, English Master Program in International Studies(IR)
09.2017 - 06.2019
Study Abroad Advisor - Omade International Consulting Centre
06.2016 - 06.2017
Fu Jen Catholic University - Bachelor of Arts, German Culture And Literature
04.2001 -
Work History
Account Success and Pre-Sales Officer
Wisers Information Limited
08.2021 - Current
- Business Developing: Achieved an increased contract renewal and retention rate of 86% through implemented client loyalty mechanisms and via the provision of high-quality customer care.
- CRM: Provided professional consulting skills to gain deeper insights of clients’ preferences, enabling tailored service recommendations that enhance CRM practices.
- PM: Served as center point in coordinating internal cross-functional teams to address feedback and needs of clients, resulting in increased efficiency of 50% in problem-solving processes.
- Business Analysis: Produced extensive business data analysis reports for top international / multinational companies and market leaders in the area of manufacturing, e-commerce, telecommunication, and high fashion, by leveraging media content and social account behavior.
Pre-Sales Commissioner
Wisers Information Limited
04.2020 - 08.2021
- Assisted in the client onboarding process, including platform setup, product training, and optimizing results.
International Book Exhibition Coordinator
Goethe-Institut Taipei
Taipei
04.2019 - 01.2020
- Coordinated the organization of the German pavilion at the Taipei International Book Exhibition, overseeing on-site operations, and communicating with partners, sponsors, and vendors.
Study Abroad Advisor
Omade International Consulting Centre
06.2016 - 06.2017
- Provided comprehensive guidance on study abroad programs, including advising on selection, eligibility, and applications, through the conduct of informative sessions, workshops, and consultations.
- Enhanced client satisfaction through ongoing support, addressing concerns, and facilitating successful completion of study abroad programs.
Education
Credits - English Master Program in International Studies(IR)
09.2017 - 06.2019
- Part-Time English-Speaking Receptionist/Booth Staff in Exhibitions, GIS Group (Leading MICE service company)
- Member of International Student Association, 2017 to 2019
Bachelor of Arts - German Culture And Literature
04.2001 -
- Event Organizer, International Student Integration Program, 2012-2014
- Served as Delegate for the Model United Nations Debating Conferences, 2015-2016
- Study Abroad Year at the University Regensburg, Germany – German Culture and Literature
Software
BI Tools
Skills
Effective Communication
undefinedInterests
Branding/Marketing Evaluation
PR Campaign Effectiveness Analysis
Languages/International Relations
Similar Profiles
Gavin KongGavin Kong
Sales Director at Tongdun Technology LimitedSales Director at Tongdun Technology Limited
Rajesh MRajesh M
Lead Payroll Analyst at Fidelity Information Services India Private LimitedLead Payroll Analyst at Fidelity Information Services India Private Limited
Keerthiraj JayakrishnanKeerthiraj Jayakrishnan
BPO Supervisor (Assistant Manager) at NTT Data Information Processing Service Private LimitedBPO Supervisor (Assistant Manager) at NTT Data Information Processing Service Private Limited