MS Office software (Excel, PowerPoint)
Simin(Sylvie) Wang
Client Success In B2B/Business&Media Analysis
Taipei,TPE
Summary
With five years of experience in the B2B SaaS industry, I specialize in client success across pre-sales and after-sales services. I am skilled at building long-term client relationships that not only drive contract renewals but also identify upsell opportunities. I am passionate about learning quickly, eager to step out of my comfort zone, and thrive on developing and executing great ideas.
Overview
9
9
years of professional experience
3
3
Languages
2
2
years of post-secondary education
Timeline
Client Success and Pre-Sales Officer - Wisers Information Limited
08.2021 - Current
Pre-Sales Commissioner - Wisers Information Limited
04.2020 - 08.2021
Market Research Assistant - NexVision AI
04.2019 - 01.2020
International Book Exhibition Coordinator - Goethe-Institut Taipei
04.2019 - 01.2020
National Chengchi University - Credits, English Master Program in International Studies(IR)
09.2017 - 06.2019
Study Abroad Advisor - Omade International Consulting Centre
06.2016 - 06.2017
Fu Jen Catholic University - Bachelor of Arts, German Culture And Literature
04.2001 -
Work History
Client Success and Pre-Sales Officer
Wisers Information Limited
Taipei, Taiwan
08.2021 - Current
- CM & Up-Sales: Boosted contract renewal rate to 87% by building strong client relationships. Identified specific clients need to create up-sale opportunities, increasing revenue.
- Pre-Sales & Project Management: Acted as the key liaison between R&D, operations, and business development teams, translating client requirements into actionable product improvements. From a pre-sales perspective, I assisted clients with product trials, achieving a successful conversion rate of 3% from trials to signed contracts.
- Data Transformation: Developed comprehensive PR and marketing performance analytics for leading companies across manufacturing, e-commerce, telecom, and fashion industries by leveraging media monitoring and social listening data.
Pre-Sales Commissioner
Wisers Information Limited
Taipei, Taiwan
04.2020 - 08.2021
- Client Onboarding: Assisted in the execution of new contracts, including platform setup, product optimization, and client training.
Market Research Assistant
NexVision AI
Taipei, Taiwan
04.2019 - 01.2020
- MarketResearch: Conducted research on cutting-edge innovative technology startup companies in the automobile sector to form cooperation for the Japanese electric vehicle market.
International Book Exhibition Coordinator
Goethe-Institut Taipei
Taipei, Taiwan
04.2019 - 01.2020
- Event Coordination: Coordinated the organization of the German pavilion at the Taipei International Book Exhibition, overseeing on-site operations, and communicating with partners, sponsors, and vendors.
Study Abroad Advisor
Omade International Consulting Centre
06.2016 - 06.2017
- Business Development: Connected with potential clients through targeted outreach to promote partner language school programs. Built new business relationships through calls and networking, expanding our market reach and bringing in fresh opportunities.
Education
Credits - English Master Program in International Studies(IR)
09.2017 - 06.2019
- Focused my study in strategic communication, public relations, and negotiation.
- Part-Time English-Speaking Receptionist/Booth Staff in Exhibitions, GIS Group (Leading MICE service company)
- Member of International Student Association, 2017 to 2019
Bachelor of Arts - German Culture And Literature
04.2001 -
- Study Abroad Year at the University Regensburg, Germany – German Culture and Literature
- Event Organizer, International Student Integration Program, 2012-2014
- Served as Delegate for the Model United Nations Debating Conferences, 2015-2016
Software
BI tools and data crawling system
CRM system (Salesforce)
Canva
AI tools (GPT,Claude,Deepl,Perplexity,Notebooklm,Gamma, juliusai)
Skills
Relationship Building
undefinedLanguages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
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