Microsoft Office
Sing-Yi Liang
Language Specialist
Taoyuan City,Taoyuan District
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
5
5
Certifications
4
4
Languages
Work History
English as a Second Language Tutor
Freelance
02.2024 - Current
- Facilitated discussion topics to encourage learning opportunities and build conversational confidence in an authentic context.
- Collaborated with parents to determine how best to support student success.
- Created personalized lesson plans to meet needs of diverse learners.
- Improved students' language proficiency by designing and implementing customized lesson plans tailored to individual needs.
- Boosted student confidence in their language skills through consistent encouragement and positive reinforcement.
- Facilitated one-on-one tutoring sessions focusing on academic subject areas.
- Used variety of teaching methods to successfully help wide range of students.
- Implemented creative teaching methods for grammar, vocabulary, pronunciation, and conversation skills that increased retention rates among students.
English Tutor
Xiang-Pin Cram School
01.2024 - Current
- Conducted personalized sessions to help students engage active learning and critical thinking skills.
- Collaborated with administrators to determine how best to support student success.
- Organized supplementary materials for students requiring additional assistance in addition with scheduled tutoring hours.
- Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
- Worked closely with students on specific area of struggles, closely reviewing materials and assignments to offer targeted help.
- Strengthened students' understanding of grammar rules by providing targeted instruction during individual sessions.
- Administered standardized tests to assess student strengths and weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
- Established rapport with students, fostering open communication and creating a supportive learning atmosphere.
- Developed student confidence through positive reinforcement strategies.
- Leveraged technology and visual aids to engage students and enhance learning.
Visa President of Parent Teacher Association
Dayuan International Senior High School
08.2020 - 08.2022
- Promoted a positive learning environment by fostering open communication between parents, teachers, and administrators.
- Addressed parent concerns professionally, providing solutions that improved overall satisfaction with the school experience.
- Advocated for student needs during budget negotiations with administration, ensuring adequate funding for essential resources and programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
President of Wind Ensemble Support Group
Gong-Pu Elementary School
07.2016 - 07.2020
- Streamlined supporting group processes by evaluating current situation and implementing improvements.
- Devised and presented supporting plans and forecasts to school principal in align with wind band conductor.
- Managed overall wind band crisis situations effectively while minimizing disruption to event operations.
- Supported school with managing resources of all areas for optimal performance.
- Coordinated events to encourage community and parents' involvement and increase awareness of organization's supporting mission.
- Strategized with group members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Managed successful events, including logistics, donations, and donor engagement efforts in fundraising.
- Conducted rewarding celebration event for wind ensemble members' utmost effort throughout and going forwards for the upcoming.
Library Volunteer
Gong-Pu Elementary School
09.2015 - 07.2019
- Coordinated with teachers to develop reading programs.
- Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
- Located books, magazines and other materials quickly according to patron requests.
- Performed basic book reshelving and obtained items from book drop.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Assisted patrons with finding and selecting book and materials using Online Public Access Catalog.
- Checked out and checked in materials to support patron circulation needs.
- Managed library materials for accurate record-keeping.
- Promoted library at special events and community gatherings.
- Utilized computer databases to locate library materials.
- Contributed to a well-organized and efficient library environment through regular sorting, shelving, and labeling of materials.
- Strengthened communication between staff members by consistently participating in team meetings and sharing pertinent information regarding daily operations.
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
Wind Ensemble Coordinating Personnel
Gong-Pu Elementary School
08.2017 - 09.2018
- Enhanced band performance by coordinating rehearsal schedules and managing logistics.
- Maintained group of 86 Wind instrument students in preparation for concert competitions and to secure prominent orchestra roles.
- Assisted in managing rehearsal sessions for students and crew to prepare for upcoming performances.
- Negotiated instrumental vendors, students and teachers for wind ensemble performances.
- Promoted a positive environment that encouraged creativity among band members through open communication channels and constructive feedback mechanisms.
- Developed and maintained courteous and effective working relationships among all.
- Worked well in a team setting, providing support and guidance.
System Analyst
Inovant LLC.
05.2002 - 10.2005
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Installed system updates to address vulnerabilities and reduce security issues.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Implemented rigorous testing procedures to ensure optimal performance and minimize errors in software applications.
International Customer Service Specialist
Visa International
03.1997 - 04.2003
- Implemented ongoing feedback loops for continuous improvement, gathering input from both clients and team members to inform process enhancements.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Increased customer retention rates by effectively addressing and resolving escalated concerns from international clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
Education
Bachelor of Science - Business Information System
University of Phoenix
Columbia, Maryland 04.2001 -
Associate of Arts - Business Administration
Towson State Univeristy
Towson, Maryland 04.2001 -
Skills
Interpersonal Skills
Goal Setting
Dependable and Responsible
Teamwork and Collaboration
Interpersonal Communication
Time Management
Problem-Solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Project Management
Certification
ESL Tutor Certification
Timeline
English as a Second Language Tutor
Freelance
02.2024 - Current
English Tutor
Xiang-Pin Cram School
01.2024 - Current
Visa President of Parent Teacher Association
Dayuan International Senior High School
08.2020 - 08.2022
Wind Ensemble Coordinating Personnel
Gong-Pu Elementary School
08.2017 - 09.2018
President of Wind Ensemble Support Group
Gong-Pu Elementary School
07.2016 - 07.2020
Library Volunteer
Gong-Pu Elementary School
09.2015 - 07.2019
System Analyst
Inovant LLC.
05.2002 - 10.2005
Bachelor of Science - Business Information System
University of Phoenix
04.2001 -
Associate of Arts - Business Administration
Towson State Univeristy
04.2001 -
International Customer Service Specialist
Visa International
03.1997 - 04.2003