Sreylaek You
Taichung,TXG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Sales Officer
Bingotimes
08.2018 - 12.2020
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Boosted sales performance by identifying and targeting high-potential leads.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Researched target market and identified customers' unique needs to suggest suitable products.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Implemented the use of Facebook platforms for product marketing and promotion.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales reports with informative graphs and charts to outline key data.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
Flight Attendant
Cambodia Angkor Air
10.2012 - 10.2017
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, and evolving company policies, safety procedures, and customer service strategies.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
- Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Boosted passenger loyalty through personalized service and attention to detail.
- Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Used excellent customer service skills in addressing passengers' needs.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Collaborated with flight crew to maximize smooth and safe flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets, and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversations.
- Ensured the safety and comfort of customers onboard aircraft.
Education
MBA - Business Administration And Management
National Chin-Yi University of Technology (NCUT)
Taichung City, Taiwan07-2023
BBA - Business Administration
National Chin-Yi University of Technology (NCUT)
Taichung City, Taiwan06-2021
Foundation Certificate - Applied Psychology
Royal University of Phnom Penh
Phnom Penh, Cambodia01-2009
Foundation Certificate - International Relations
Paññāsāstra University of Cambodia
Phnom Penh, Cambodia01-2009
High School Diploma -
Preah Sisowath High School
Phnom Penh, Cambodia06-2008
Skills
Promotional sales events
Certification
The Initial Training Course for Cabin Crew
Timeline
Sales Officer
Bingotimes
08.2018 - 12.2020
Flight Attendant
Cambodia Angkor Air
10.2012 - 10.2017
MBA - Business Administration And Management
National Chin-Yi University of Technology (NCUT)
BBA - Business Administration
National Chin-Yi University of Technology (NCUT)
Foundation Certificate - Applied Psychology
Royal University of Phnom Penh
Foundation Certificate - International Relations
Paññāsāstra University of Cambodia
High School Diploma -
Preah Sisowath High School
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