Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
What Im Known For
Leadership Style
Next Step
Awards
Publications
Professional Highlights
Timeline
Generic

Still Hsu

Taipei City

Summary

I'm a customer-centric technology leader with 20+ years of hands-on engineering, cloud / SaaS service delivery, and 10+ years managing cross-functional teams across APAC. In my current role as Customer Success Manager at Diebold Nixdorf, I partner with seven Tier-1 banks in Taiwan-driving upgrades, incident recovery, and continuous upsell that delivers double-digit revenue growth.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Diebold Nixdorf
04.2024 - Current
  • Oversee project delivery and collaborate with the sales account team, engineering, and field services to drive revenue and profit growth.
  • Successfully manage tier-1 accounts within the Taiwan banking sector, focusing on service delivery, upselling, and solution rollout.
  • Serve as the key point of contact for senior-level customer escalations (code red situations).

Manager, Professional Services Engineering

ScienceLogic
05.2022 - 01.2024
  • Company Overview: One of the market leaders in AIOps and CMDB data automation domain.
  • Achieved a team utilization rate of 70% billable in Q2 2023, primarily from projects for first-tier ITSM, CMDB, and SaaS customers.
  • Managed a service delivery team of 12 professional consultants and solution architects in Taipei, handling overseas assignments.
  • Successfully upsold service add-ons, including custom dashboards, reports, widgets, and more.
  • One of the market leaders in AIOps and CMDB data automation domain.

Client Services Manager/ Managed Services

Lionbridge
04.2019 - 04.2022
  • Achieved 15-20% revenue growth and 10% headcount growth each year from 2019 to 2022.
  • Professionally managed services including staffing, recruiting, and overseeing 30+ engineers serving tier-1 server domain clients.
  • Scope of work included developing tools for validation, deployment, and data provisioning.
  • Fully responsible for P&L.

Service Delivery Manager/ Professional Engineering Services/ Devices, IOT

Canonical Ltd.
07.2009 - 05.2017
  • Built a field delivery (FAE) team of 11 engineers across Shanghai, Beijing, Taipei, Korea, and Bangalore.
  • Acted in a presales role, collaborating with regional sales to secure a US$1M order from Lenovo ThinkCentre and IdeaCentre for the Farmer PC project in China (2016).
  • Enabled professional engineering services for Ubuntu Linux distributions from consumer to enterprise sectors across APAC.
  • Delivered post-field services and presales activities for notebooks, servers, and IoT cloud-connected platforms.
  • Managed cross-time-zone projects, working with global internal teams.
  • Reported directly to the Senior VP in Boston and served as the solid escalation contact for customers and suppliers in the Asia time zone.

Director of Program Management, BG1

Quanta Computer Inc. 廣達電腦
05.2006 - 06.2009
  • Rolled out and managed new projects such as cloud-based medical equipment, POS systems, KIOSKs, and IPCs.
  • Built alliances with domain experts.

Senior Product Manager

Chander Electronics Corp (8068)
10.2000 - 04.2006
  • Managed the entire Microsoft embedded portfolio (XP Embedded, CE).
  • Played a key technical marketing role and collaborated with sales teams to achieve design wins in the embedded/IPC domain.

SW engineer lead; Assistant Manager

UMAX Technologies
03.1993 - 02.1999
  • Firmware engineer for digital imaging products.
  • Project manager for the digital imaging product line.
  • Sales lead for tier-1 OEM clients.

Education

Bachelor's degree - Information & Computer Engineering

Chung Yuan Christian University
01.1988

High School - undefined

National Taichung First Senior High School
01.1983

Skills

  • Software as a Service (SaaS)
  • Real-Time Operating Systems (RTOS)
  • Solution Selling

Websites

Certification

All Other Postsecondary Teachers, Certificate of Deploying Enterprise Cloud

Languages

English
Mandarin

What Im Known For

  • End-to-end service delivery - from presales design to 24×7 SLA support, QBRs, and renewal strategy
  • Scaling teams & processes - built and led 40-person multicultural groups while owning P&L up to US $20 M
  • Turning technical depth into business value - Linux / DevOps, hybrid cloud, IoT, C/C++ & Python

Leadership Style

Data-driven, agile, and empathetic-skilled at diffusing escalations, aligning stakeholders, and shipping on time.

Next Step

I'm eager to help a forward-thinking SaaS or fintech company accelerate customer value at scale, blending technical know-how with commercial acumen to craft standout client experiences across APAC.

Awards

Best Employee of the Year

Publications

Being a good product manager/product marketing

Professional Highlights

  • Canonical (Ubuntu), Orchestrated a US $1 M Lenovo rural-PC rollout, coordinating engineering across five countries
  • ScienceLogic, Lifted services-team utilization to 70 %+ and grew consulting upsell with custom dashboards
  • Lionbridge, Delivered 15 - 20 % YoY revenue growth for three consecutive years while expanding the services org

Timeline

Customer Success Manager

Diebold Nixdorf
04.2024 - Current

Manager, Professional Services Engineering

ScienceLogic
05.2022 - 01.2024

Client Services Manager/ Managed Services

Lionbridge
04.2019 - 04.2022

Service Delivery Manager/ Professional Engineering Services/ Devices, IOT

Canonical Ltd.
07.2009 - 05.2017

Director of Program Management, BG1

Quanta Computer Inc. 廣達電腦
05.2006 - 06.2009

Senior Product Manager

Chander Electronics Corp (8068)
10.2000 - 04.2006

SW engineer lead; Assistant Manager

UMAX Technologies
03.1993 - 02.1999

High School - undefined

National Taichung First Senior High School

Bachelor's degree - Information & Computer Engineering

Chung Yuan Christian University

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Still Hsu