Still Hsu
Taipei City
Summary
- Over 20 years of experience in customer-facing roles, including service delivery, presales, and solution rollout. - 10+ years of leadership in engineering and people management in multi-national, complex environments. - Proven track record in building and scaling teams across APAC, managing up to 30+ engineers and multiple large-scale projects. - Expertise in upselling services, stakeholder communication, and P&L management. - Recognized for excellent customer feedback (QTR, QBR) and senior-level crisis management. - Strong technical foundation in Linux, Open Source, RTOS, cloud technologies, and IoT platforms.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Success Manager
Diebold Nixdorf
04.2024 - Current
- Lead project delivery, collaborating with sales, engineering, and field services to meet revenue and profit targets
- Manage key tier-1 banking sector accounts in Taiwan, driving service delivery, upselling, and solution implementations
- Act as senior escalation contact (code red situations) for key clients
Manager, Services Engineering
ScienceLogic
05.2022 - 01.2024
- Achieved 70% team billable utilization in Q2 2023 for major ITSM and SaaS clients
- Led a team of 12 consultants/solution architects across APAC
- Delivered customized dashboards, reports, and widgets as value-added services
- Supported sales with technical upselling strategies
Client Services Manager / Managed Services
Lionbridge
04.2019 - 04.2022
- Grew revenue by 15-20% annually and team headcount by 10%
- Managed over 30 engineers supporting tier-1 clients in server validation and deployment tools
- Full P&L ownership and team performance management
Service Delivery Manager / Professional Engineering Services / Devices, IoT
Canonical Ltd.
07.2009 - 05.2017
- Built a regional FAE team of 11 across APAC
- Secured a US$1M deal with Lenovo ThinkCenter for a large-scale project in China (2016)
- Delivered engineering services for Ubuntu Linux across consumer and enterprise segments
- Reported directly to SVP in Boston; lead escalation contact for Asia
Director of Program Management, BG1
Quanta Computer Inc.
05.2006 - 06.2009
- Launched new programs in cloud medical devices, POS, KIOSK, and IPCs
- Built partnerships with domain experts and clients
Senior Product Manager
Chander Electronics Corp (8068)
03.1999 - 04.2006
- Managed Microsoft Embedded portfolio
- Drove key design wins in embedded and IPC markets
Software Engineer Lead / Assistant Manager
UMAX Technologies
03.1993 - 02.1999
- Led firmware development and project management for digital imaging products
- Sales lead for tier-1 OEM clients
Education
Bachelor's Degree - Information & Computer Engineering
Chung Yuan Christian University
01.1984 - 01.1988
High School - undefined
National Taichung First Senior High School
01.1980 - 01.1983
Skills
Linux
Certification
Certificate of Deploying Enterprise Cloud
Publications
Being a Good Product Manager / Product Marketing
Awards
Best Employee of the Year Award
Timeline
Customer Success Manager
Diebold Nixdorf
04.2024 - Current
Manager, Services Engineering
ScienceLogic
05.2022 - 01.2024
Client Services Manager / Managed Services
Lionbridge
04.2019 - 04.2022
Service Delivery Manager / Professional Engineering Services / Devices, IoT
Canonical Ltd.
07.2009 - 05.2017
Director of Program Management, BG1
Quanta Computer Inc.
05.2006 - 06.2009
Senior Product Manager
Chander Electronics Corp (8068)
03.1999 - 04.2006
Software Engineer Lead / Assistant Manager
UMAX Technologies
03.1993 - 02.1999
Bachelor's Degree - Information & Computer Engineering
Chung Yuan Christian University
01.1984 - 01.1988
High School - undefined
National Taichung First Senior High School
01.1980 - 01.1983
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