SAP
Su Hsiao Han
Tainan City
Summary
Dynamic logistics professional with proven expertise at HannsTouch Holdings Company in shipment tracking and customer service. Successfully coordinated emergency logistics responses, enhancing delivery efficiency. Skilled in shipping documentation and problem-solving, I foster strong relationships with stakeholders to ensure seamless supply chain operations and timely deliveries.
Overview
12
12
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Logistics Coordinator
HannsTouch Holdings Company
07.2024 - Current
- Tracked orders and notified customers of status or potential delays.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Handle import and export shipments in a bonded factory.
- Processed customs declarations and maintained records of customs documents.
- Prepared shipping documentation, maintaining compliance with Customs and international regulations.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Import and Export Coordinator
Eurocharm Group
03.2021 - 07.2024
- Prepared and submitted reports on import and export activity to management.
- Reduced shipment delays with proactive communication between international suppliers and transportation partners.
- Prepared shipping documentation
- Analyzed shipping reports to identify opportunities for cost savings.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
Sales Assistant
Newbest Wire Industrial Co., Ltd.
02.2015 - 12.2020
- Prepared shipping documentation
- Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
- Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
Operator
Yes Logistics Corp.
09.2013 - 10.2015
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
Education
Bachelor of Arts - German Language And Literature
06-2013
Skills
Shipment tracking
Customer service
Shipping documentation
Transportation management
Shipment coordination
Supply chain operations
Problem-solving
Transportation planning
Logistics analysis
Certification
[Personnel Employed in Bonding Operations] License - [20250725]
Timeline
[Personnel Employed in Bonding Operations] License - [20250725]
07-2025
[TWAEO Supply Chain Security Personnel] License - [20250530]
05-2025
Logistics Coordinator - HannsTouch Holdings Company
07.2024 - Current
[Personnel Employed in Bonding Factory] License - [20220813]
08-2022
Import and Export Coordinator - Eurocharm Group
03.2021 - 07.2024
Sales Assistant - Newbest Wire Industrial Co., Ltd.
02.2015 - 12.2020
Operator - Yes Logistics Corp.
09.2013 - 10.2015
Wenzao Ursuline Colleage of Languages - Bachelor of Arts, German Language And Literature
Accomplishments
- Documented and resolved customers urgent need which led to customer satisfaction.
- Achieved in time delivery through effectively helping with shipping documents hand in.
- Used SAP to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCompany CultureSoftware
Excel
Word