SULLEY CHIANG (TSAN CHIANG)
Summary
Motivated individual with experience in customer service and sales, skilled in building customer relationships and understanding their needs. Friendly and reliable in problem resolution and time management, comfortable working in a fast-paced food service environment while delivering high-quality service. A hardworking and passionate job seeker ready to contribute to the team's success in achieving company goals.
Overview
13
13
years of professional experience
Work History
Warehouse Operator
Coupang
10.2023 - 11.2023
- Scanned, sorted and diverted packages in order to carry out picking and packing responsibilities in line with accuracy targets.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Operations Assistant
H2H Travel Agency
01.2023 - 09.2023
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Organized and detail-oriented with a strong work ethic.
Plant Seller
Healing Island
09.2021 - Current
- Utilized product knowledge to educate customers on features and benefits.
- Upsold additional services and products to maximize sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Social Media Marketing Specialist
X2nana Eyebrow Microblading Shop
11.2019 - 12.2020
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Developed and deployed content marketing strategies to improve organic search traffic.
Customer Service Agent
Shopee Online Shop
05.2014 - 12.2019
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled customer inquiries and suggestions courteously and professionally.
Clothes Seller
Zara
06.2013 - 03.2014
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Food Service Worker
Azie,Regent Taipei
11.2012 - 05.2013
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Greeted customers at counter to fulfill requests and answer questions.
Food and Beverage Attendant
Hot Pot Restaurent
09.2010 - 08.2011
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Education
Bachelor of Arts - Korean Language And Literature
Chinese Culture University
Taipei06.2013
Skills
- Friendly, Positive Attitude
- Flexible and Adaptable
- Customer Service
- Timely Food Delivery
- Social Media and Promotions
- Creative and Innovative
Languages
Chinese (Mandarin)
Native language
English
Upper intermediate
B2
Korean
Intermediate
B1
Timeline
Warehouse Operator
Coupang
10.2023 - 11.2023
Operations Assistant
H2H Travel Agency
01.2023 - 09.2023
Plant Seller
Healing Island
09.2021 - Current
Social Media Marketing Specialist
X2nana Eyebrow Microblading Shop
11.2019 - 12.2020
Customer Service Agent
Shopee Online Shop
05.2014 - 12.2019
Clothes Seller
Zara
06.2013 - 03.2014
Food Service Worker
Azie,Regent Taipei
11.2012 - 05.2013
Food and Beverage Attendant
Hot Pot Restaurent
09.2010 - 08.2011
Bachelor of Arts - Korean Language And Literature
Chinese Culture University
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