Suzanne Cheng
New Taipei City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Data Quality Assessment -Firmware
Ability Enterprise
2 2021 - 5 2024
- Perform manual testing to ensure Firmware features are properly operating
- Review the data collected by the Research & Development team to ensure quality and comprehensiveness to address the data quality standards of a particular (Surveillance and Automobile Cameras) project Firmware prior to market release locally or abroad
- Carry out regression testing every time when changes are made to Firmware to fix defects
- SPEC evaluation and translation to ENGLISH (from Chinese or Japanese)
- Work with engineers and designers to test and identify Firmware bugs
- Write comprehensive and in-depth bug reports
- Maintain bug tracking and issue solved verification
- Provides aid in Test Plan modification
- Execute all test cases and report defects, define severity and priority for each defect.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FINANCIAL SERVICE SALES AGENT
Global Financial Consultant Co., Ltd
12.2019 - 01.2021
- Regularly reach out to potential clients (Foreign workers here in Taiwan)
- Identify and create new marketing strategies by understanding clients’ requirements
- Collecting and verifying all required financial documents
- Evaluate information to determine applicant's need for loan and ability to repay it
- Providing customer service and assessing financial situations
- Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarizations, and collecting fees.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities
- Monitored service after sale and implemented quick and effective problem resolutions
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
ADMINISTRATIVE Assistant
GOLD Star EXPRESS CO., LTD
01.2015 - 12.2019
- Making new schedules or rescheduling of Cargo appointments
- Deals with pending, amending, cancellation of money transaction and cargo schedules
- Making Summary Fund Report of daily remittance transactions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Customer Service Representative- ENGLISH
TELETECH
03.2007 - 01.2014
- Receiving calls from medical practitioners in U.S who often needs assistance finding information about their clients’ health care provider coverage, benefits & eligibility and Claims
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Answered constant flow of customer calls with minimal wait times.
- Manages to closed call within less than 60 seconds period per client.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Education
Bachelor of Arts - English
UNIVERSITY OF RIZAL SYSTEM-Rodriguez
Philippines 03.2014 -
Skills
Test report writing, Bug tracking, Firmware Integration testing
Excellent Communication
Data Analysis
Time Management
Analytical Skills
Time management abilities
Organizational Skills
Problem-solving abilities
Multitasking Abilities
Decision-Making
Problem-solving aptitude
Reliability
Data Evaluation
Interpersonal Skills
Adaptability and Flexibility
Active Listening
Effective Communication
Customer Relations
Adaptability to Change
Product and service knowledge
Team building
Resilience Under Pressure
Attention to Detail
Teamwork and Collaboration
Client analysis
Customer Service
Reading
I love to read about chronicles, English-classic novels and geographical materials or any books which provide general knowledge about humankind.
Timeline
FINANCIAL SERVICE SALES AGENT
Global Financial Consultant Co., Ltd
12.2019 - 01.2021
ADMINISTRATIVE Assistant
GOLD Star EXPRESS CO., LTD
01.2015 - 12.2019
Bachelor of Arts - English
UNIVERSITY OF RIZAL SYSTEM-Rodriguez
03.2014 -
Customer Service Representative- ENGLISH
TELETECH
03.2007 - 01.2014
Data Quality Assessment -Firmware
Ability Enterprise
2 2021 - 5 2024