Suzanne Cheng
New Taipei City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Data Quality Assessment -Firmware
Ability Enterprise
2 2021 - 5 2024
- Perform manual testing to ensure Firmware features are properly operating
- Review the data collected by the Research & Development team to ensure quality and comprehensiveness to address the data quality standards of a particular (Surveillance and Automobile Cameras) project Firmware prior to market release locally or abroad
- Carry out regression testing every time when changes are made to Firmware to fix defects
- SPEC evaluation and translation to ENGLISH (from Chinese or Japanese)
- Work with engineers and designers to test and identify Firmware bugs
- Write comprehensive and in-depth bug reports
- Maintain bug tracking and issue solved verification
- Provides aid in Test Plan modification
- Execute all test cases and report defects, define severity and priority for each defect.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
FINANCIAL SERVICE SALES AGENT
Global Financial Consultant Co., Ltd
12.2019 - 01.2021
- Regularly reach out to potential clients (Foreign workers here in Taiwan)
- Identify and create new marketing strategies by understanding clients’ requirements
- Collecting and verifying all required financial documents
- Evaluate information to determine applicant's need for loan and ability to repay it
- Providing customer service and assessing financial situations
- Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarizations, and collecting fees.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities
- Monitored service after sale and implemented quick and effective problem resolutions
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
ADMINISTRATIVE Assistant
GOLD Star EXPRESS CO., LTD
01.2015 - 12.2019
- Making new schedules or rescheduling of Cargo appointments
- Deals with pending, amending, cancellation of money transaction and cargo schedules
- Making Summary Fund Report of daily remittance transactions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Customer Service Representative- ENGLISH
TELETECH
03.2007 - 01.2014
- Receiving calls from medical practitioners in U.S who often needs assistance finding information about their clients’ health care provider coverage, benefits & eligibility and Claims
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Answered constant flow of customer calls with minimal wait times.
- Manages to closed call within less than 60 seconds period per client.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Education
Bachelor of Arts - English
UNIVERSITY OF RIZAL SYSTEM-Rodriguez
Philippines 03.2014 -
Skills
Test report writing, Bug tracking, Firmware Integration testingundefined
Reading
I love to read about chronicles, English-classic novels and geographical materials or any books which provide general knowledge about humankind.
Timeline
FINANCIAL SERVICE SALES AGENT
Global Financial Consultant Co., Ltd
12.2019 - 01.2021
ADMINISTRATIVE Assistant
GOLD Star EXPRESS CO., LTD
01.2015 - 12.2019
Bachelor of Arts - English
UNIVERSITY OF RIZAL SYSTEM-Rodriguez
03.2014 -
Customer Service Representative- ENGLISH
TELETECH
03.2007 - 01.2014
Data Quality Assessment -Firmware
Ability Enterprise
2 2021 - 5 2024
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