Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SzuMin Chang

Senior Tesing Engineer
Hsinchu
SzuMin Chang

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a project management Executive to the next level.

Overview

23
years of professional experience

Work History

SPIL

Senior Customer Service Supervisor
10.2023 - Current

Job overview

  • Supervised a team of customer service representatives, enhancing operational efficiency and improving customer interactions.
  • Developed and implemented training programs for staff, resulting in improved service quality and employee performance.
  • Analyzed customer feedback to identify trends, leading to actionable insights that improved service delivery and satisfaction.
  • Managed daily operations of the customer service department, ensuring adherence to industry standards and best practices.

SPIL

Testing Intergration Manager
08.2013 - 08.2023

Job overview

  • Led cross-functional teams to streamline integration processes, resulting in enhanced system efficiency and reduced downtime.
  • Developed and implemented testing strategies that improved product quality and shortened release cycles for software deployments.
  • Collaborated with stakeholders to define project requirements, ensuring alignment with business objectives and user needs.
  • Mentored junior team members in best practices for integration testing, fostering a culture of continuous improvement and knowledge sharing.
  • Analyzed test results to identify trends and areas for improvement, driving proactive solutions to enhance integration performance.
  • Managed integration projects from conception to completion, achieving stakeholder satisfaction through effective communication and timely delivery.
  • Managed and motivated employees to be productive and engaged in work.

SPIL

System Level Testing (SLT) Technical Manager
02.2003 - 08.2012

Job overview

  • Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
  • Developed suggestions for technical process improvements to optimize resources.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
  • Working with customer new system level testing Technical build / development and release to production line.

Education

Yuanpei University of Medical Technology
Hsinchu, Taiwan

Bachelor of Science from Information Management
04.2001

Skills

Problem-solvingTime managementExcellent time management skillsProduct knowledgeCustomer focused

Timeline

Senior Customer Service Supervisor

SPIL
10.2023 - Current

Testing Intergration Manager

SPIL
08.2013 - 08.2023

System Level Testing (SLT) Technical Manager

SPIL
02.2003 - 08.2012

Yuanpei University of Medical Technology

Bachelor of Science from Information Management
04.2001
SzuMin ChangSenior Tesing Engineer