Hi, I’m
SzuMin Chang
Senior Tesing Engineer
Hsinchu
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a project management Executive to the next level.
Overview
23
years of professional experience
Work History
SPIL
Senior Customer Service Supervisor
10.2023 - Current
Job overview
- Supervised a team of customer service representatives, enhancing operational efficiency and improving customer interactions.
- Developed and implemented training programs for staff, resulting in improved service quality and employee performance.
- Analyzed customer feedback to identify trends, leading to actionable insights that improved service delivery and satisfaction.
- Managed daily operations of the customer service department, ensuring adherence to industry standards and best practices.
SPIL
Testing Intergration Manager
08.2013 - 08.2023
Job overview
- Led cross-functional teams to streamline integration processes, resulting in enhanced system efficiency and reduced downtime.
- Developed and implemented testing strategies that improved product quality and shortened release cycles for software deployments.
- Collaborated with stakeholders to define project requirements, ensuring alignment with business objectives and user needs.
- Mentored junior team members in best practices for integration testing, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed test results to identify trends and areas for improvement, driving proactive solutions to enhance integration performance.
- Managed integration projects from conception to completion, achieving stakeholder satisfaction through effective communication and timely delivery.
- Managed and motivated employees to be productive and engaged in work.
SPIL
System Level Testing (SLT) Technical Manager
02.2003 - 08.2012
Job overview
- Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
- Developed suggestions for technical process improvements to optimize resources.
- Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Working with customer new system level testing Technical build / development and release to production line.
Education
Yuanpei University of Medical TechnologyHsinchu, Taiwan
Bachelor of Science from Information Management
04.2001
Skills
Problem-solvingTime managementExcellent time management skillsProduct knowledgeCustomer focused
Timeline
Senior Customer Service Supervisor
SPIL
10.2023 - Current
Testing Intergration Manager
SPIL
08.2013 - 08.2023
System Level Testing (SLT) Technical Manager
SPIL
02.2003 - 08.2012
Yuanpei University of Medical Technology
Bachelor of Science from Information Management
04.2001