Szu Ting Lai

Hello, I’m Michelle.

I am a person who loves learning, is full of ideas, and excels in rational communication and problem-solving. I embrace challenges and am passionate about life. If I were to compare myself to something in the world, I would say I am like water—maintaining steady, flowing relationships with clients while generating a steady stream of business, much like the continuous waves of the sea.

With fifteen years of experience in sales, I have a strong affinity for developing new clients and maintaining friendly relationships with existing ones. I am skilled at quantifying and organizing goals to achieve sales targets. My experience spans both B2B and B2C sectors.

In B2C, my experience includes:

• Cold calling and scheduling meetings
• Conducting interviews with clients for two to three hours to understand their needs and spending goals
• Guiding clients through the process to increase the probability of closing deals

I found personal value in this job. The flexible working hours and generous bonuses allowed me to schedule client visits and set monthly sales targets with significant autonomy. My average transaction value ranged from NT$30,000 to NT$50,000, and I consistently achieved sales of NT$500,000 per month. I once exceeded my target by NT$700,000 for six consecutive months, with a peak of NT$1.2 million in a single month. I also shared my sales experience and trained other sales staff in different regions of Taiwan.

The internal training at the company was comprehensive, focusing on phone scripts and effective in-person sales techniques. This experience greatly benefited me, helping me assist clients in finding their value and achieving high levels of customer recognition and satisfaction.

Currently, I work in B2C at an analysis laboratory, serving as a bridge between the company and its clients. I work with Taiwan’s largest analysis laboratory, focusing on semiconductor IC group clients. My role involves:

• Maintaining and advancing client relationships and orders
• Managing sales targets and client relations
• Developing new clients and assisting with internal and external communication

The company provides extensive analysis services with professional engineers to solve client problems and offer expert evaluations. My responsibilities include integrating quotes, processing orders, establishing contracts, and coordinating with group clients on SOP setup. I consistently achieve over 120% of my sales targets, and one client order I secured over six months exceeded my goal by 250%.

I hope to be given the opportunity for an interview with your esteemed company. Thank you very much for reviewing my resume and introduction.

Thank you.