Hypcut
Tanveer Ali
After-sales Engineer
Wuhan
Summary
After sales engineer with a proven track record of providing exceptional customer support and technical assistance After sale. Skilled in troubleshooting, product installation, maintenance, and repairs to ensure customer satisfaction. Proficient in gathering and analyzing feedback, collaborating cross-functionally, and maintaining strong customer relationships. Experienced in documentation, quality assurance, and data analysis to drive product improvements and enhance the overall After sales experience.
Overview
9
9
years of professional experience
2029
2029
years of post-secondary education
Work History
After Sales Engineer
HGTECH TECHNOLOGY CO., LTD.
12.2023 - Current
- Provided technical support, offering ongoing help to customers. Fixed any problems with the machine on time, tailoring solutions to their needs.
- Designed and delivered machine and software training of the laser cutting Machine for clients.
- Installation all of the machine such is Autobot 5 Axis, Marvel, GF, Smart series cutting machine etc.
- On-site Debugging help customers get their equipment working properly after installation. in all over the wold
- Pre-production support provide assistance before equipment is even built
- Provided technical troubleshooting and problem solving for clients with installed Machines or system issues.
- Increased customer satisfaction by providing support, resolving issues promptly.
After Sales Engineer
Mai Bang Digital Technology Co., Ltd
05.2023 - 12.2023
- Providing technical support and assistance to customers who have purchased products or services. This can include troubleshooting issues, answering questions, and providing guidance on product use.
- Handling maintenance requests and coordinating repairs for products that are under warranty or service agreements.
- Suggesting and implementing upgrades or enhancements to products to improve performance or add new features based on customer feedback.
Junior Engineer
Khyber Pakhtunkhwa Oil & Gas Company (KPOGCL)
08.2015 - 05.2018
- Assisted in troubleshooting equipment issues, minimizing downtime and maintaining productivity levels.
- Provided technical support to colleagues as needed, fostering a collaborative working environment that promoted knowledge sharing.
- Monitoring and maintaining drilling equipment to ensure optimal performance, including regular inspections, troubleshooting, and coordinating repairs as needed.
Education
Nebosh International General Certificate - Occupational Health and Safety
AB'S Institute of Safety Courses
Petroleum engineering -
Brains Institute Peshawar Pakistan
09.2016 - 08.2020
Environmental science and Engineering -
Wuhan University of Technology China
01.2023 - Current
Skills
Customer support
Team collaboration
Technical troubleshooting
Technical documentation
Product demonstration
Technical consulting
Microsoft Office Suite
Communication skills
Product knowledge
Skillsandlanguages
Photoshop, AI, Word, Excel, Power Point,
Urdu, Pashto Native language, English, C2, Proficient, Hindi, Proficient,
Software
Cypcut
HMI
SFHG
Tube T Software
Tube Pro
Timeline
After Sales Engineer
HGTECH TECHNOLOGY CO., LTD.
12.2023 - Current
After Sales Engineer
Mai Bang Digital Technology Co., Ltd
05.2023 - 12.2023
Environmental science and Engineering -
Wuhan University of Technology China
01.2023 - Current
Petroleum engineering -
Brains Institute Peshawar Pakistan
09.2016 - 08.2020
Junior Engineer
Khyber Pakhtunkhwa Oil & Gas Company (KPOGCL)
08.2015 - 05.2018
Nebosh International General Certificate - Occupational Health and Safety
AB'S Institute of Safety Courses
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