Tashi Shen

• Technical Consultation

- Provide storage consultation to members

- Assist sales managers locating correct IT solution

to sell (as Jetwell is SI company)

• Department management

- Coaching members to produce KB systematically.

- Review members review projects in architect view

to ensure deployment feasibility.

• Product deployment:

- Nutanix (HyperConverge) product sizing and

deployment.

• Channel Enablement:

- Technical training for enabling partner

engineers for field site deployment.

Trainings were held in Taiwan, and

India(Mumbai, Delhi).

- Product/solution training for enabling

partner sales/PM to sell Infortrend

products including regular product

update. Trainings were held in Taiwan,

Thailand(Bangkok) and India(Mumbai, Delhi

and Bengaluru).

- Area in charge: Taiwan, SARRC, SEA,

ME, NZ and AUS.

• Project Support:

- POC design and progress control,

domestic POC deployment.

- Tender review, solution proposal and

competitor comparison.

• Internal training:

- Provide consultation to marketing team

to produce comprehensible and useful

product documents (datasheets, tutorial,

manuals) to fit project's need.

• Domestic technical key account manager

- Provide technical consultation to key SI

partners as well as co-visiting end users

on their demand.

- As their very first FAE to phase in their

storage solutions into SMB and

enterprise companies across several

vertical markets.

• Global support case handling

- provide Q&A and remote session to

remedy solutions.

- In those products, routing, port forwarding are mostly used network technologies.

• User experience coaching

- or whole support team members for cases

encountering customer complaints.

• CE (Consumer Electronics) products software QA include

- Setup test plan for testing

- Behave as a coordinator to work with 3rd

party software vendor and factory PM.

- Report software bugs to developer team

until there is no major issues before mass

production phase.

• Products/technology that I've been tested include

- TV, cable modem, set-top box, Digital Photo

Frame, Navigator, TV dongle, DLNA player. The set-top box project is a Cisco OEM project that I've been visited Cisco India, Chennai office for field site testing. Among them, TCP/IP are mostly used.