Summary
Overview
Work History
Education
Skills
Timeline
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Tawanna Collins

Taylors Housing Development, Basseterre, St. Kitts

Summary

Driven and collaborative professional with a strong background in hospitality, administrative and sales support. Brings a deep understanding of business operations, client relations and process optimization with proven success in identifying growth opportunities and enhancing service efficiency. Committed to supporting organizational success and building sustainable business practices.

Overview

11
11
years of professional experience

Work History

Native Speaking Teacher

HESS
10.2024 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.

Administrative Assistant

Graceful Hands
10.2023 - 05.2024
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Front Office Agent

St. Kitts Marriott Resort and Royal Beach Casino
09.2019 - 08.2020
  • Collected room deposits, fees, and payments.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.

Retail Sales Advisor

Flow
11.2017 - 08.2019
  • Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
  • Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
  • Assisted store management in maintaining merchandise displays for optimal visual appeal and inventory control.
  • Promoted a positive work atmosphere among colleagues through teamwork initiatives that contributed to achieving common goals.
  • Developed loyal clientele base by consistently delivering outstanding customer experiences tailored to individual needs.
  • Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.

Administrative Assistant

CleanRite
07.2014 - 11.2017
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Bachelor of Science - International Business And Trade

Ming Chuan University
Taipei, TPE
06.2024

Associate in applied arts degree - Office Administration and Management Studies

Clarence Fitzroy Bryant College
Basseterre, St. Kitts
11.2014

Skills

  • Microsoft Office Suite
  • Operations management and Quality assessment
  • Customer Excellence and Client Relations
  • Data entry and Database Management
  • Teamwork Collaboration and Cross Department Coordination
  • Correspondence and Records management
  • Sales Support and Inventory Control
  • Point of Sale System operation

Timeline

Native Speaking Teacher

HESS
10.2024 - Current

Administrative Assistant

Graceful Hands
10.2023 - 05.2024

Front Office Agent

St. Kitts Marriott Resort and Royal Beach Casino
09.2019 - 08.2020

Retail Sales Advisor

Flow
11.2017 - 08.2019

Administrative Assistant

CleanRite
07.2014 - 11.2017

Bachelor of Science - International Business And Trade

Ming Chuan University

Associate in applied arts degree - Office Administration and Management Studies

Clarence Fitzroy Bryant College

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Tawanna Collins