Strategic planning
Inventory control
Operations management
Quality control
TENG YAO CHIANG
F&B Supervisor
Taipei,TPE
Summary
Experienced hotelier with multiple exposure in Taiwan, Singapore, and the USA. Expertise in Food & Beverage, Strategic Planning, and Restaurant operation excellence. Strong professional pursuing a MSc degree focused in International Hospitality Business Management from Glion Institute of Higher Education in Switzerland.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
F&B Supervisor in a Michelin 3 Stars Restaurant
LDC Hotels & Resorts Group
Taipei City, Taipei City
05.2024 - Current
- Awarded Michelin 3 stars in 2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments and suppliers to achieve organizational goals, fostering teamwork across various functions.
Senior Captain in a Chinese Restaurant
Marina Bay Sands
03.2023 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns
- Maintained immaculate dining area appearance by enforcing strict cleanliness guidelines among staff members.
- Streamlined service operations for increased efficiency through effective team management and communication.
- Assisted in menu development by offering suggestions based on customer feedback and industry trends.
F&B Trainee
JW Marriott
Savannah
01.2022 - 01.2023
- Rotated in different positions in different outlets, including front desks in a fine-dining restaurant, service attendants in a bar and room service, and supervisors in banquet and pool lounge.
- Analyzed Cost Control and Revenue Management to hit monthly profit goals
- Contributed ideas for special events in Thanksgiving Day, Christmas, and New Year's Eve.
- Implemented time management strategies to prioritize tasks effectively during peak hours without compromising on service quality.
Education
Master of Science - International Hospitality Business Management
Glion Institute of Higher Education
Montreux, Switzerland 08.2020 - 12.2021
Skills
Certification
WSET Level 2
Personal Traits
Communicative, Organized, Eloquent, Open-minded
Timeline
F&B Supervisor in a Michelin 3 Stars Restaurant
LDC Hotels & Resorts Group
05.2024 - Current
Senior Captain in a Chinese Restaurant
Marina Bay Sands
03.2023 - 02.2024
F&B Trainee
JW Marriott
01.2022 - 01.2023
Master of Science - International Hospitality Business Management
Glion Institute of Higher Education
08.2020 - 12.2021
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