Summary
Overview
Work History
Education
Skills
Certification
Personal Traits
Timeline
Generic
TENG YAO CHIANG

TENG YAO CHIANG

F&B Supervisor
Taipei,TPE

Summary

Experienced hotelier with multiple exposure in Taiwan, Singapore, and the USA. Expertise in Food & Beverage, Strategic Planning, and Restaurant operation excellence. Strong professional pursuing a MSc degree focused in International Hospitality Business Management from Glion Institute of Higher Education in Switzerland.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages

Work History

F&B Supervisor in a Michelin 3 Stars Restaurant

LDC Hotels & Resorts Group
Taipei City, Taipei City
05.2024 - Current
  • Awarded Michelin 3 stars in 2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments and suppliers to achieve organizational goals, fostering teamwork across various functions.

Senior Captain in a Chinese Restaurant

Marina Bay Sands
03.2023 - 02.2024
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns
  • Maintained immaculate dining area appearance by enforcing strict cleanliness guidelines among staff members.
  • Streamlined service operations for increased efficiency through effective team management and communication.
  • Assisted in menu development by offering suggestions based on customer feedback and industry trends.

F&B Trainee

JW Marriott
Savannah
01.2022 - 01.2023
  • Rotated in different positions in different outlets, including front desks in a fine-dining restaurant, service attendants in a bar and room service, and supervisors in banquet and pool lounge.
  • Analyzed Cost Control and Revenue Management to hit monthly profit goals
  • Contributed ideas for special events in Thanksgiving Day, Christmas, and New Year's Eve.
  • Implemented time management strategies to prioritize tasks effectively during peak hours without compromising on service quality.

Education

Master of Science - International Hospitality Business Management

Glion Institute of Higher Education
Montreux, Switzerland
08.2020 - 12.2021

Skills

Strategic planning

Inventory control

Operations management

Quality control

Coaching and mentoring

Effective communicatio

Multitasking Abilities

Certification

WSET Level 2

Personal Traits

Communicative, Organized, Eloquent, Open-minded

Timeline

F&B Supervisor in a Michelin 3 Stars Restaurant

LDC Hotels & Resorts Group
05.2024 - Current

Senior Captain in a Chinese Restaurant

Marina Bay Sands
03.2023 - 02.2024

F&B Trainee

JW Marriott
01.2022 - 01.2023

Master of Science - International Hospitality Business Management

Glion Institute of Higher Education
08.2020 - 12.2021
TENG YAO CHIANGF&B Supervisor