Nokulunga Dlamini

Waitress

Manzini

Summary

I believe i am the right candidate for this job because, I am a motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. I am trustworthy and dedicated , with 10 years of experience serving customers and operating register. Friendly and reliable offering unmatched customer service and workplace focus. Lastly, I am quick and accurate in cash and card transactions with excellent multi-tasking talent.

Overview

years of professional experience

Language

Work History

Waitress / Cashier

Maxi's Restaurant

02.2019 - 03.2024

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Kept server areas clean and stocked to increase efficiency while working tables.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Assisted in training new waitstaff, sharing best practices and improving overall team performance.

Waitress/ Cashier

Galitos

06.2017 - 01.2019

Collaborated with team members to consistently provide efficient service during peak hours.
Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.

Waitress/ Kitchen Staff

Bev's Kitchen

03.2014 - 05.2017

Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Informed customers about daily and seasonal specials.

Education

Lobamba Lomdzala High School

Lobamba

Skills

Cleaning and sanitizing

Order Accuracy

Team building

Team Leadership

Customer Service

Excellent Communication

Professionalism

Timeline