Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Expected Salary
Notice Period
Timeline
Hi, I’m

Terence Yeo

Summary

Business-minded Finance Manager promoting more than 10 years of expertise overseeing transactions and reconciling monthly financial reports. Highly collaborative individual with track record of effectively training and coaching staff members. Offering confidence, team contribution and decision making skills.

Results-driven Finance Executive with 15 years of experience leading high-profile nonprofit and commercial entities through periods of fiscal uncertainty with strategic and tactical financial management. Proven expertise in change management.

Overview

16
years of professional experience

Work History

HSBC LIFE SINGAPORE PTE LTD (F.K.A AXA Insurance)

Finance Operations, Credit Manager
01.2017 - Current

Job overview

  • Supervised a team of staff (Local and Offshore) performing day to day finance operations, including account receivables, account payables & credit controlling

  • \ to ensure the billing and collection of revenue are carried out promptly and timely.
  • Provided and establish strategic directions to improve and implement credit risk management frameworks, policies and reporting in alignment with the business objectives
  • Processing and reconciling of inbound collections and outgoing payments in a timely and efficient manner.
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
  • Provide leadership and coordination of finance operational employees on all aspects business activities, financial operations, audit and stakeholders management.
  • Supported and work with internal counterparts on cash application of customer payments by either bank transfer, Credit Card or Cheque to ensure timely update of AR compliance and processes.
  • Completion and approval of trade settlements between reinsurance partners and internal stake holders such as actuaries and underwriters. Review and management of reinsurance financial contractual obligations and work models.
  • Lead planning phases for major projects to develop overall project aspects such as timeline, UAT, sprints financial modules and sign-off.
  • Establish and execute a complete end to end flow on credit control matters covering all aspects with contractual intermediaries and account managers, as well as direct customers.

Raffles Medical Group Ltd

Manager (Credit Collections & Business Office Ops)
10.2013 - 12.2016

Job overview

  • Overseeing of entire Credit Control Department
  • Tabulating of monthly KPI statistics and reporting directors, GFC and CFO for 2 sets of accounting books.
  • Direct dealing with GMs for operation & sales plus monthly reporting, also escalation and meetup with clients to manage credit risk exposure.
  • Drafting and Implementing of credit policies
  • Recommendations and Approval of LOGs to respective approvers.
  • Reviewing of financial statements for newly set up accounts, credit evaluation for credit limits.
  • Managing the HR aspects for the team members in terms of performance, promotion, KPIs, conduct & other HR administrative duties.
  • Established direct dealings with global insurance brokers on direct billing matters and managing the portfolio for Europe, APAC & US.
  • Recommendations for reduction in provisions for receivables. ·
  • Dealings with both in-house auditors and external Auditors

Liberty Insurance Pte Ltd

Assistant Manager (Credit Control and Collections)
09.2011 - 09.2013

Job overview

  • Running and overseeing of full spectrum for credit control Team
  • Generating of Daily SOA for all agents, brokers and Financial Advisory Firms.
  • Reconciliation of all unallocated receipts/credit notes and executing credit checks before release of these journals
  • Working closely with business development teams for analysis of clients’ current credit and outstanding status. At the same time, following up on a regular basis to resolve operational issues as well determining the credit limits, financial status of clients
  • Arranging and review of weekly commission pay-outs for various entities
  • Direct liaison with external legal vendors for delinquent agents/brokers for further actions. Preparing of the case facts for management’s decision to proceed with any secondary legal actions to recover the debts outstanding.
  • Meet-ups with ITD for regular review on IT issues faced and project development · Personal Site visits for higher risk exposure clients to ascertain if credit risk is proper to continue or to reduce credit limits.
  • Monthly review and presentation to management team on the current DSO for all the producers ad necessary actions to be taken.
  • Preparation and uploading of bad debt write off journals after exhaust of all debt recovery actions and management’s approval.
  • Monitoring of staff performance and conducting of yearly appraisal.
  • Dealings with both in-house auditors and external Auditors

Smrt Ltd

Credit & Billings Senior Executive
01.2011 - 08.2011

Job overview

  • Executed billing tasks and recorded information in company databases.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Promoted consistent accuracy of billing information by reconciling 3000 taxi drivers accounts monthly.
  • Processed payments and applied to customer balances.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.

Executive (Debt Management and Policy control)

Executive (Call - Center)
02.2007 - 12.2010

Job overview

  • Maintained energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly and escalations of major issues
  • Overseeing all operations in department and ensuring all KPIs are met in accordance.
  • Forecasting of yearly budget for department.
  • Reporting directly to management on targets and debt status.
  • Liaison with legal department to consult on escalated cases.
  • Reviewing and drafting of policies and procedures

Education

University of Canberra
Australia Canberra

BBA from Bachelor in Business(Administration)
02.2008

University Overview

Subjects taken :

1. Entrepreneurship

2. Managing Human Resources

3. Strategic Management

4. Leadership, Innovation and Change

5. Introduction to International Business

6. Market Management And Planning

7. Services Marketing

Skills

  • Reputation Management
  • Conflict Resolution
  • Six Sigma standards
  • Data analytics
  • Project support
  • Digital insurer trained
  • CEI Certified (KAH / BASIC)

Accomplishments

Accomplishments
  • Earned the Process Improvement Award for 2 years in a row for documenting, redesigning and improving business processes.
  • Achieved a total of 3.2M efficency savings by introducing UI PATH automation project for 3 tasks.

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Expected Salary

Expected Salary

I am open to negotiations if in a change of roles or industry i am unfamiliar with.


Notice Period

Notice Period

2 Months (Negotiable)

Timeline

Finance Operations, Credit Manager
HSBC LIFE SINGAPORE PTE LTD (F.K.A AXA Insurance)
01.2017 - Current
Manager (Credit Collections & Business Office Ops)
Raffles Medical Group Ltd
10.2013 - 12.2016
Assistant Manager (Credit Control and Collections)
Liberty Insurance Pte Ltd
09.2011 - 09.2013
Credit & Billings Senior Executive
Smrt Ltd
01.2011 - 08.2011
Executive (Call - Center)
Executive (Debt Management and Policy control)
02.2007 - 12.2010
University of Canberra
BBA from Bachelor in Business(Administration)

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Terence Yeo