Tiffany Chang

Markham

Summary

Proficient in phone etiquette and customer service, fostering positive client interactions. Demonstrates eagerness to acquire new skills and adapt to various roles. Maintains composure while effectively multitasking in fast-paced environments.

Overview

2026

years of professional experience

Work History

Assistant Store Manager

Poke Eats

North York

08.2017 - Current

Managed inventory levels and ordered supplies to maintain product availability.
Oversaw daily operations, including staff management and customer service in a fast-casual setting.
Enforced health and safety standards to ensure a clean and compliant work environment.
Utilized point-of-sale systems for efficient transaction processing and customer support.
Resolved customer inquiries and complaints promptly to improve guest experiences.
Supervised daily cash handling procedures, reconciling discrepancies as needed.
Conducted interviews and vetted job applicants to select strong team members.
Completed opening, closing, and shift change functions to uphold operational standards.

Retail Worker

Aerie

Toronto

2017 - 2018

Facilitated product selection by providing tailored assistance to customers.
Managed inventory through effective restocking and organization of displays.
Greeted customers, assessed needs, and offered support with product choices.

Education

Film Studies

York University

North York

01-2012

High School Diploma -

Milliken Mills High School

Markham

01-2010

Skills

Customer service and support
Point-of-sale systems
Staff supervision
Conflict resolution
Communication skills

Adaptability to change
Attention to detail
Organizational skills
Scheduling and phone etiquette

Languages

English

Native/ Bilingual

Chinese (Mandarin)

Limited

Chinese (Cantonese)