Overview
Work History
Timeline
Hi, I’m

Tim Chen

Taoyuan
Tim Chen

Overview

15
years of professional experience

Work History

HTC corporation
Taoyuan

Product Service Engineer
03.2010 - Current

Job overview

  • Product engineer, responsible for new smart phone technical related to global customer service
  • Famous project HTC desire series, HTC butterfly series, HTC one series
  • Develop service documents for example service manual, service advisory, troubleshooting guide, repair guide.

HTC corporation
Taoyuan

Region service deploy Engineer
01.2014 - 01.2016

Job overview

  • EMEA authorized repair center audit and training, for example partner CTDI EUROPE
  • South Asia authorized repair center audit and training, for example partner TVS Electronics
  • Asia Pacific authorized repair center audit and training, for example partner Phonebiz
  • Australia
  • Repair material usage and inventory management in each region
  • KPI management and certification
  • Technical

HTC corporation
Taoyuan

OEM smart phone project Engineer
01.2016 - 01.2018

Job overview

  • Google Pixel /Google Pixel XL and Google Pixel 2: Hardware / Software after service repair training, repair line building in Dallas and Poland
  • Repair tools/ Fixture development in Dallas and Poland
  • Service material and Service BOM management
  • Daily report validation and triage on site in US Cynergy partner.

HTC corporation
Taoyuan

Service PM
01.2019 - 01.2022

Job overview

  • ODM smart phone for service cost, parts supply, WRR goal
  • Align the service level agreement with Business PM and service contract signed
  • ODM product validation rule and OOW price on vendor system
  • Sample plan and shipping to authorized repair center
  • Create Service Product warranty card
  • NPI management and RMA and global repair center management and audit process.

HTC corporation
Taoyuan

Pr Engineer
01.2022 - 01.2024

Job overview

  • Pr Engineer, responsible for new VR Headset technical related to global customer service
  • Famous project Vive Elite
  • Vive Pro2
  • Develop service documents for example service manual, service advisory, troubleshooting guide, repair guide.

Timeline

Pr Engineer
HTC corporation
01.2022 - 01.2024
Service PM
HTC corporation
01.2019 - 01.2022
OEM smart phone project Engineer
HTC corporation
01.2016 - 01.2018
Region service deploy Engineer
HTC corporation
01.2014 - 01.2016
Product Service Engineer
HTC corporation
03.2010 - Current
Tim Chen