Hi, I’m
Tim Chen
Taoyuan
Overview
15
years of professional experience
Work History
HTC corporationTaoyuan
Product Service Engineer
03.2010 - Current
Job overview
- Product engineer, responsible for new smart phone technical related to global customer service
- Famous project HTC desire series, HTC butterfly series, HTC one series
- Develop service documents for example service manual, service advisory, troubleshooting guide, repair guide.
HTC corporationTaoyuan
Region service deploy Engineer
01.2014 - 01.2016
Job overview
- EMEA authorized repair center audit and training, for example partner CTDI EUROPE
- South Asia authorized repair center audit and training, for example partner TVS Electronics
- Asia Pacific authorized repair center audit and training, for example partner Phonebiz
- Australia
- Repair material usage and inventory management in each region
- KPI management and certification
- Technical
HTC corporationTaoyuan
OEM smart phone project Engineer
01.2016 - 01.2018
Job overview
- Google Pixel /Google Pixel XL and Google Pixel 2: Hardware / Software after service repair training, repair line building in Dallas and Poland
- Repair tools/ Fixture development in Dallas and Poland
- Service material and Service BOM management
- Daily report validation and triage on site in US Cynergy partner.
HTC corporationTaoyuan
Service PM
01.2019 - 01.2022
Job overview
- ODM smart phone for service cost, parts supply, WRR goal
- Align the service level agreement with Business PM and service contract signed
- ODM product validation rule and OOW price on vendor system
- Sample plan and shipping to authorized repair center
- Create Service Product warranty card
- NPI management and RMA and global repair center management and audit process.
HTC corporationTaoyuan
Pr Engineer
01.2022 - 01.2024
Job overview
- Pr Engineer, responsible for new VR Headset technical related to global customer service
- Famous project Vive Elite
- Vive Pro2
- Develop service documents for example service manual, service advisory, troubleshooting guide, repair guide.
Timeline
Pr Engineer
HTC corporation
01.2022 - 01.2024
Service PM
HTC corporation
01.2019 - 01.2022
OEM smart phone project Engineer
HTC corporation
01.2016 - 01.2018
Region service deploy Engineer
HTC corporation
01.2014 - 01.2016
Product Service Engineer
HTC corporation
03.2010 - Current