Tina Kuo

• Developed and implemented sales strategies, fulfilling customer requirements while maximizing revenue.
• Cultivated customer relationships to promote repeat business.
• Established procedures for recommending and promoting relevant products or services as per individual customer needs.
• Aligned sales strategies with changing market trends, competitor activities, and product developments through continuous monitoring.
• Enhanced expertise on products by actively pursuing continuous learning and professional development.
• Constructed and managed strong, enduring customer bonds to achieve exceptional levels of satisfaction.
• Created and executed strategic sales strategies in alignment with company goals.

• Enhanced commercial upper account growth.
• Construct and implement growth strategies to maximize business opportunities.
• Crafted effective local go-to-market initiatives resulting in improved business performance of new offerings.
• Effectively collaborated with various departments like presales, partners, marketing, CSM, and professional services.

Highlights:

• Exceeded quota by 38% in 1H 2020.
• Successfully accomplished the first sight-unseen transactions for a newly introduced offering within the North Asian market.
• Engaged with a leading design manufacturer who was a significant reference customer of top competitor and landed a >100K deal for the initial stage.

• Focused on upper account development in commercial settings.
• Developed commercial run-rate programs.
• Contributed to the planning and organization of lead generation events, such as exhibitions and local strategic alliances.
• Developed and enhanced customer relations for ongoing business.
• Implemented effective growth strategies for commercial businesses.

Highlights:

• Surpassed sales goal by 10% in 2018.
• Managed a pipeline of around $1 million, and closed many deals well over $50K (Previous average commercial deal size in Taiwan: $5K).
• Established a solid relationship with Commercial Section of the American Institute in Taiwan, and co-hosted an event in 2019.
• Landed a high-profile government deal in 2019.

• Successfully handled the initiation, analysis, monitoring and evaluation of new opportunities for FarEastone - a major Telecommunication Account.
• Established strong relationships with clients through regular communication and follow-up activities.
• Managed customer inquiries and complaints in a professional manner and worked with pm teams and technical staff to ensure issues are resolved quickly.
• Provided overall SI solution, and ensure sufficient backend support from relevant technical teams

Highlights:

• Demonstrated an unwavering commitment to customer service, and successfully having customer to complete the acceptance of work of a project that had been pending over 3 years.