TING YAO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Service Training Team Leader
FEASTOGETHER GROUP CO., LTD.
10.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Housekeeping Room Attendant
Yuanxiang B&B
08.2023 - 09.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
DaoJiang High School of Nursing & Home Economics
06.2014
Skills
- Giving Constructive Feedback
- Staff education and training
- Onboarding and Orientation
- Work Planning and Prioritization
- Daily workflow improvement
- Quality Improvement
- Issue Resolution
- Attention to Detail
- Client Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
Timeline
Service Training Team Leader
FEASTOGETHER GROUP CO., LTD.
10.2023 - Current
Housekeeping Room Attendant
Yuanxiang B&B
08.2023 - 09.2023
High School Diploma -
DaoJiang High School of Nursing & Home Economics
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