Ting-Yo Tsai
New Taipei
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged strong communication and multitasking skills at Ten Ren's Tea to significantly improve service delivery. My tenure at Bioway Corporation and Career Technology Mfg. Co. honed my problem-solving abilities, driving sales growth and productivity through innovative engineering solutions.
Overview
7
7
years of professional experience
Work History
Beverage Server
Ten Ren's Tea
05.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple services simultaneously.
- Served beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
Sales Engineer
Bioway Corporation
02.2021 - 02.2022
- Identified sales opportunities by assessing environment.
- Generated new leads through direct sales, social media outreach, and attending industry events.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
NPI Engineer
Career Technology Mfg. Co.
04.2018 - 02.2019
- Developed innovative solutions to complex engineering problems, leading to successful completion of multiple NPI projects.
- Improved product quality by designing and implementing new manufacturing processes for NPI projects.
- Increased overall productivity within the engineering team by introducing lean manufacturing techniques within the NPI process.
Research Assistant
National Synchrotron Radiation Research Center
02.2017 - 02.2018
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Collected research data through experimentation, surveys and leading focus groups.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
Education
Bachelor of Science - Physics
Fu-Jen University
New Taipei, Taiwan06.2015
Skills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Relationship Building
- Problem-Solving
Languages
Mandarin, Taiwanese
Native language
English
Intermediate
B1
Timeline
Beverage Server
Ten Ren's Tea
05.2022 - 06.2024
Sales Engineer
Bioway Corporation
02.2021 - 02.2022
NPI Engineer
Career Technology Mfg. Co.
04.2018 - 02.2019
Research Assistant
National Synchrotron Radiation Research Center
02.2017 - 02.2018
Bachelor of Science - Physics
Fu-Jen University
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