Ting-Wei Chiu (Matias)
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Open Access BPO
04.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and email.
- Researched and identified solutions to technical problems.
Document Consultant
Omega Study Abroad Center
04.2023 - 03.2024
- Collaborating efficiently with Education Consultants to guide students in selecting and applying for academic programs to match interests
- Informing students of updated regulations while providing a full range of support inclusive of housing, lifestyle and financial related
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education Consultant
Dale English
08.2022 - 01.2023
- Creating study abroad promotional content inclusive of brochure, social media posts, flyers
- Participating in frequent meetings with partnered schools to deliver the most updated information for students
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Education
Bachelor of Science - Music Production
Full Sail University
Orlando, Florida, United States06.2021
Skills
- Communication
- Teamwork
- Time Management
- Professionalism
- Data entry
- Multitasking and organization
- Email management
- Customer service excellence
Languages
English, Chinese (Mandarin)
Native language
Timeline
Customer Support Specialist
Open Access BPO
04.2024 - 10.2024
Document Consultant
Omega Study Abroad Center
04.2023 - 03.2024
Education Consultant
Dale English
08.2022 - 01.2023
Bachelor of Science - Music Production
Full Sail University
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