Tsai Chia-yu
Graduated From Taipei Medical University Healthcare Administration Department
Taipei City,TPE
Summary
Dynamic professional with experience at Viagogo as a Fraud Analyst, adept at data analysis and trend identification to prevent fraudulent activities. Proven ability in relationship building and customer engagement, enhancing satisfaction through effective communication in both Chinese and English. Skilled in developing innovative strategies to improve operational efficiency.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Intern
Taipei Municipal Wanfang Hospital
01.2021 - 06.2021
- Responded to customer questions and offered assistance for online and offline appointment.
- Customized support strategies for patients to ensure their needs were met.
Assistant
Taiwan External Trade Development Council (TAITRA)
07.2022 - 10.2022
- Developing potential Taiwanese clients and matchmaking global business opportunities while maintaining high levels of customer satisfaction.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Greeted guests in with friendliness and professionalism.
Marketing Intern
Ferring Pharmaceuticals
09.2022 - 01.2023
- Conducted market research to identify target audiences and enhance public awareness about certain diease.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Assisted in creating written, video, and image content for marketing channels.
- Enhanced social media engagement through regular posting and audience interaction.
Fraud Analyst
Viagogo
12.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Enhancing productivity by inspecting weekly performance metrix and analyzing possible methods or contributions.
Education
Health Care Administration
06-2024
With an outgoing and energetic personality, I thrive in communication and enjoy bringing creative ideas to the table. My ability to connect with others and think outside the box led me to serve as the president of the English club and the Guitar club. These experience allowed me to foster teamwork and create an engaging environment where members collaborate effectively.
Skills
Fluent communication in both Chinese and English
Certification
TOEIC-910
Timeline
Fraud Analyst - Viagogo
12.2024 - Current
IELTS-7.0
11-2024
TOEIC-910
10-2024
Marketing Intern - Ferring Pharmaceuticals
09.2022 - 01.2023
Assistant - Taiwan External Trade Development Council (TAITRA)
07.2022 - 10.2022
Intern - Taipei Municipal Wanfang Hospital
01.2021 - 06.2021
Taipei Medical University - , Health Care Administration
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