Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tsai Yu Lan

Tsai Yu Lan

English

Summary

A dynamic Specialist with a proven track record at Apple, I excel in fostering customer relations and problem-solving, enhancing satisfaction rates significantly. My expertise in planning and coordination, alongside adopting innovative software tools, streamlined operations, demonstrating exceptional teamwork and communication skills.

Overview

5
5
years of professional experience
1
1
Language

Work History

Specialist

Apple
02.2020 - Current
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

English Tutor

Joy English- Educational Center
04.2024 - Current
  • Improved students' written and verbal English skills through personalized learning programs.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Developed student confidence through positive reinforcement strategies.
  • Kept accurate records of each tutoring session, tracking attendance, progress notes, and areas for future focus.
  • Strengthened students'' understanding of grammar rules by providing targeted instruction during individual or group sessions.
  • Boosted students' confidence in public speaking and presentations through regular, constructive feedback.
  • Encouraged creative thinking and writing skills with monthly writing assignments that sparked students' imaginations.
  • Facilitated use of peer review sessions, enabling students to refine their editing skills.
  • Facilitated small group discussions to promote critical thinking and in-depth analysis of texts.

Sales

Converse
06.2023 - 09.2023
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Increased territory sales by developing and implementing effective sales strategies.

Education

Bachelor - English

National Taipei University of Business
Taipei
06.2022

Skills

Fluent in Language

Timeline

English Tutor

Joy English- Educational Center
04.2024 - Current

Sales

Converse
06.2023 - 09.2023

Specialist

Apple
02.2020 - Current

Bachelor - English

National Taipei University of Business
Tsai Yu LanEnglish