TZU-CHIEH Chen
Business Consultant / System Planner
Hsinchu
Summary
I'm a passionate and patient person who enjoys taking on challenges and seeing things through with consistency and care. In my first year at work, I reached my annual sales target in just six months, and in my second year, I was honored with the "Top Sales Award" for outstanding performance. Becoming a flight attendant has always been my dream-I truly love serving others, and I'm eager to bring my dedication and people skills into this role.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
System Planner & Sales Specialist
DigiwinSoft
04.2022 - Current
- Acted as the key liaison between clients and internal teams to implement tailored ERP systems, particularly in high-demand and detail-oriented industries such as biotech and manufacturing.
- Resolved a wide range of client issues, from urgent system breakdowns to minor misunderstandings, with patience, professionalism, and a solution-focused approach.
- Maintained strong, long-term client relationships by staying calm under pressure, anticipating needs, and offering personalized support.
- Collaborated closely with cross-functional teams, navigating complex tasks and tight deadlines while maintaining a positive, team-oriented atmosphere.
- Frequently acted as a bridge between technical language and client understanding, excelling at translating complicated systems into simple, digestible explanations.
Founder & Designer
Custom Gift Studio (Self-owned)
04.2021 - 04.2022
- Founded an independent design studio focused on personalized product creation and gift customization.
- Managed the entire sales process-from product development to customer engagement and marketing, achieving strong client satisfaction and repeat business.
- The success of my customer service and sales approach later led to an invitation from DigiwinSoft to join their team in a professional sales role.
Barista & Guest Relations
McDonald's
08.2020 - 08.2021
- Started as a front-line crew member and was promoted to Barista after three months due to quick learning and service excellence.
- Promoted again to Guest Relations staff after another three months, becoming responsible for customer satisfaction, lobby ambiance, and handling guest feedback with professionalism and warmth.
- Developed strong communication and multitasking skills in a fast-paced service environment, laying the foundation for my passion in hospitality.
Education
MBA - Dual-degree MBA Preparation Program
China University of Technology
Taipei, Taiwan 01.2021 - Current
Skills
Passenger Interaction & Relationship Building
Languages
- Mandarin Chinese: Native
- English: CEFR B1–B2 (Linguaskill: Listening 160, Reading 140, Average 150)
- Korean: Beginner (currently learning through private tutoring)
Timeline
System Planner & Sales Specialist
DigiwinSoft
04.2022 - Current
Founder & Designer
Custom Gift Studio (Self-owned)
04.2021 - 04.2022
MBA - Dual-degree MBA Preparation Program
China University of Technology
01.2021 - Current
Barista & Guest Relations
McDonald's
08.2020 - 08.2021
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