Una Yu (HsiuChuan Yu)

Key Account Sales Support for Foxconn and responsible Apple business ( mobile, tablet and accessory )

• Lead key account support for Foxconn and Apple-related projects (mobile, tablet, notebook, watch, accessories).
• Coordinated EMS operations for 20 factory sites, covering 30+ end products with annual revenue of USD 600M.
• Drove cross-site coordination among vendors, FATP, and customers to resolve supply, quality, and shipment issues.
• Managed weekly PSI/FCST for 100+ part numbers, ensuring on-time supply for Apple production.
• Optimized HUB/VMI inventory turnover, reducing aged stock .
• Negotiated shipment schedules across 4 countries (China, India, Vietnam, Brazil, Korea), cutting lead time by 2 weeks.
• Collaborated with suppliers during early NPI phases to ensure smooth transitions to MP.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates

• Have a teamwork concept
• Provide quality services to customers and sales team
• Processing orders & quotations and following up the order status with customers.
• Handle customer enquiries and feedbacks with courtesy and efficiency
• Present the values of Company’s products and services to customers
• Identified issues, analyzed information and provided solutions to problems.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Resolved problems, improved operations and provided exceptional service.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Understood each target customer's business model, mapped out organization, and identified unique technology needs.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Communicated with clients and customers to gather, provide and share updated information on products and services.