Proficient strategic agile leader with elevated change and communications skills. Expert skills in the delivery of key transform solutions and strategic programs. Leads through servant leadership. Alignment of strategic intent to customer service principles. Financial services expert.
. Program management of key signature programs within the banking spectrum
. Facilitating and coordinating the regulatory requirements to all SA business areas. This includes the formation of Regulatory programmes to manage compliance for POPIA, Operational Resilience and PCI DSS (Payment Card Industry Data Security Standards)
• Lead the technical feature teams to deliver technical solutions
• Manage and facilitate the technical work required with other feature teams. Align business priority to regulatory changes
• Managing stakeholder relationships
• Creation of dashboards and trackers to monitor progress
• Leading the communication and change activities
• Monitoring, tracking and reporting on all business units progress
• Adhering to governance and protocols
• Escalating and managing non-performance of business areas
- Accountable in ensuring the business strategy is realized through technical implementation of key SAP core banking solutions.
- Use of Agile methodology to deliver sound technical solutions on time and quality
- Lead the product owner business team by ensuring business requirement alignment and delivery of quality solutions
- Instrumental in creating reporting artifacts and updates to executive leadership
. Expert in systems thinking and news ways of work methodologies.
. Coached Business areas in adopting new methods of delivering technical solutions
. Guidance given to Business heads and teams on innovation through design thinking and re-imagining of their customer critical processes.
. Supported the Channel area within SBSA with all change and communications activities
. Lead a national team of Change Managers that delivered change management activities throughout the SBSA channel business
. Created and drove strategic change management plans and communication plans