Victoria Chen

• Managed following social medias at MGA Gua Sha YouTube/Facebook/Instagram/LINE@
• Assisted in content management, long/short video scriptwriting, and English closed-captioning

• Collaborated with Taipei Nirvana Yoga & Ayurveda School, interpreting nearly YAI-certified yoga teacher training courses and yoga retreats
• Yoga Instructor

• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• Coordinated project planning and execution with team members and team leads.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.

1. Product Line Responsibilities

• Gateway Security UTM (IT & OT)

• Email Security (Mail Server & Mail Archive)

• Primary contact for ZYXEL Wireless AP and Switch (Specs.& Lead Time)

• Other project-related products

2. Product Marketing

2.1Content Creation (Chinese & English):

• Comparison charts, architecture diagrams, brochures (DM), presentations, manuals/QIG, firmware updates, solutions, and success stories.

2.2Website Management & Maintenance:

• Content updates, banners, document uploads/removals, and bug fixing.

2.3 Product Launch & Exhibitions (Computex & Cybersec):

• Backdrop design, booth setup, and coordination with exhibitors.

2.4 Media & Digital Marketing Management:

• Social media content (FB posts, YT videos), press releases, and Google keyword advertising.

3. Instructor & Training Programs

3.1 Internal Training:

• For sales teams & new employees.

3.2 Distributor Training:

• Conducting both online and in-person sessions.

4. Cross-Department Communication

• Product education & training for sales teams and distributors.

• Coordinating with engineers to resolve customer technical issues.

5. Government Projects & Third-Party Partnerships

• Participation in government-funded projects.

• External documentation and contract review: contract evaluation, error reporting.

• Primary liaison for antivirus & partner vendors (Avira, Kaspersky, Netgear, etc.).

6. Overseas Business Development

• Primary Markets: Japan, Thailand, Malaysia, Vietnam.

• Additional Responsibilities:

• Managing key clients & developing potential customers in other regions.

• Customer communication, visits, meeting minutes, packaging, license activation, logistics coordination, RMA tracking, and payment issues.

• Key Achievements:

• Renewed a five-year contract with Japanese clients.

• Increased overseas revenue from 5% to 31%.

• Provided listening, speaking, reading, and writing training for private school students preparing for study abroad, as well as adult professionals taking business-related TOEIC courses