Victoria Li
Personalized Internet Ads Assessor (TW)
New Taipei
Summary
Bilingual customer service with experience completing wide range of housekeeping duties. Gifted at using cleaning equipment and supplies to sanitize and remove dirt and grime. Motivated and independent worker with strong problem-solving skills.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Housekeeping
Mono Hot Springs Resort, USA
06.2025 - 09.2025
- Cleaned and maintained guest rooms, including making beds, changing linens, vacuuming, and sanitizing bathrooms to meet hotel cleanliness standards.
- Replenished room amenities such as towels, toiletries, and minibar items, ensuring guest comfort and satisfaction.
- Inspected rooms after cleaning to ensure quality and promptly reported maintenance issues or damages to supervisors.
- Followed established housekeeping procedures and safety guidelines to maintain a clean and hygienic environment.
- Assisted with public area cleaning when required and supported team members during peak occupancy periods.
Service/ Barista
Paris Sion Coffee
09.2023 - 05.2025
- Took customers' orders and provided friendly, efficient service in a fast-paced café environment.
- Prepared coffee and beverages according to standard recipes and quality guidelines.
- Handled cashier duties, including order processing and basic cash handling.
- Promoted and sold in-store merchandise, assisting customers with product selection.
- Maintained cleanliness and organization of the counter and work area in accordance with hygiene.
Teaching Assistant
Tinkled Music
08.2023 - 09.2023
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Bachelor - Department of Spanish
Tamkang University
New Taipei, Taiwan 04.2001 -
Skills
- I have over 2 years of frontline customer service experience, communicating with customers in both Mandarin and English I have supported diverse customer groups in fast paced café settings as well as in a US-based hospitality environment I am able to quickly understand customers’ needs and emotions, respond in a clear and polite manner, and ensure smooth and accurate delivery of information
- I demonstrate a structured and methodical approach when handling customer requests or unexpected situations I prioritize understanding the issue, verifying key details, and following established procedures before providing solutions With strong attention to accuracy, particularly regarding names, dates, items, and policies, she helps reduce miscommunication and ensures consistent, reliable responses
- I am a quick learner with strong adaptability, able to maintain stable performance in multitasking and fast-paced service environments
Timeline
Housekeeping
Mono Hot Springs Resort, USA
06.2025 - 09.2025
Service/ Barista
Paris Sion Coffee
09.2023 - 05.2025
Teaching Assistant
Tinkled Music
08.2023 - 09.2023
Bachelor - Department of Spanish
Tamkang University
04.2001 -