VIVIAN CHANG
Taichung City
Summary
Results-driven professional with a proven track record in optimizing operations, enhancing financial performance, and delivering exceptional customer service. Skilled in cost management, staff development, multitasking, and maintaining high standards under pressure. Adept at building strong client relationships and ensuring satisfaction through proactive service. Experienced in project planning, vendor relations, and logistics coordination for successful outcomes.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
The.OZ
01.2023 - Current
- Managed Restaurant Operations:
- Oversaw food cost, labor management, and financial performance.
- Implemented strategies to optimize efficiency and profitability.
- Improved Operational Performance:
- Analyzed issues and developed action plans for service and safety enhancements.
- Achieved measurable improvements in service quality and operational efficiency.
- Ensured High-Level Customer Service:
- Trained staff to deliver exceptional customer service and handle complaints effectively.
- Maintained positive customer feedback and loyalty through proactive service initiatives.
- Maintained Quality Standards:
- Regulated food preparation methods to ensure compliance with policies and maintain quality.
- Upheld high standards of food safety and consistency.
- Staff Recruitment and Training:
- Led recruitment, selection, and training of a skilled team.
- Supervised staff to ensure adherence to performance standards and operational procedures.
Restaurant Manager
The.OZ
01.2023 - Current
- Managed Restaurant Operations:
- Oversaw food cost, labor management, and financial performance.
- Implemented strategies to optimize efficiency and profitability.
- Improved Operational Performance:
- Analyzed issues and developed action plans for service and safety enhancements.
- Achieved measurable improvements in service quality and operational efficiency.
- Ensured High-Level Customer Service:
- Trained staff to deliver exceptional customer service and handle complaints effectively.
- Maintained positive customer feedback and loyalty through proactive service initiatives.
- Maintained Quality Standards:
- Regulated food preparation methods to ensure compliance with policies and maintain quality.
- Upheld high standards of food safety and consistency.
- Staff Recruitment and Training:
- Led recruitment, selection, and training of a skilled team.
- Supervised staff to ensure adherence to performance standards and operational procedures.
Restaurant Manager
The.OZ
01.2023 - Current
- Managed Restaurant Operations:
- Oversaw food cost, labor management, and financial performance.
- Implemented strategies to optimize efficiency and profitability.
- Improved Operational Performance:
- Analyzed issues and developed action plans for service and safety enhancements.
- Achieved measurable improvements in service quality and operational efficiency.
- Ensured High-Level Customer Service:
- Trained staff to deliver exceptional customer service and handle complaints effectively.
- Maintained positive customer feedback and loyalty through proactive service initiatives.
- Maintained Quality Standards:
- Regulated food preparation methods to ensure compliance with policies and maintain quality.
- Upheld high standards of food safety and consistency.
- Staff Recruitment and Training:
- Led recruitment, selection, and training of a skilled team.
- Supervised staff to ensure adherence to performance standards and operational procedures.
Server/ Assistant Bartender
UZO Mediterranean Bar & Grill
10.2022 - 12.2023
- Effective Multitasking:
- Managed multiple responsibilities during peak times to ensure smooth service flow.
- Maintained high service standards under pressure.
- Event Support and Setup:
- Assisted in setting up banquet areas for large events and private parties, ensuring adherence to specific requirements and themes.
- Client Relationship Building:
- Developed rapport with regular clientele through personalized service and engaging conversations, memorizing preferences for a welcoming atmosphere.
- Received consistent praise from customers and management for attention to detail and commitment to excellent service.
- Exceeded customer expectations to build strong relationships and encourage repeat business.
- Bar Operations Assistance:
- Supported head bartender by managing inventory and restocking supplies, contributing to efficient bar operations.
Sales Representative
INFINITE FIT Gym
01.2021 - 09.2023
- Expanded Customer Base:
- Increased customer base through effective cold calling, networking, and relationship building strategies.
- Initiated contact with potential members and effectively communicated the benefits of gym membership.
- Exceeded Sales Quotas:
- Consistently met or exceeded sales quotas by implementing strategic sales plans and managing time efficiently.
- Achieved top performer status consistently by setting ambitious goals and surpassing expectations.
- Built Strong Customer Rapport:
- Developed strong rapport with customers, understanding their fitness goals and offering personalized membership solutions.
- Ensured high levels of member satisfaction through attentive customer service and positive interactions.
Assistant Event Planner
創院滬台交流中心
01.2019 - 12.2020
- Workshop Coordination:
- Managed end-to-end planning and execution of workshops within budget and timeline constraints.
- Provided administrative support, coordinating schedules and addressing on-site challenges promptly.
- Client and Vendor Relations:
- Cultivated strong relationships to facilitate smooth communication and collaboration.
- Negotiated contracts and managed vendor deliverables for cost-effective solutions.
- Participant Engagement:
- Monitored feedback to enhance future workshops and ensure high satisfaction levels.
HR Intern
Catcher
07.2018 - 01.2019
- Assisted in onboarding new hires, ensuring completion of necessary paperwork.
- Supported hiring goals by screening resumes, conducting phone interviews, and tracking candidates' progress.
- Managed paperwork, sorted mail, and maintained office organization.
Education
BBA - Business Administration
NTUST
Taipei, Taiwan06.2020
High School Diploma -
Stella Matutina Girls' High School
Taichung, TaiwanSkills
- Team Management
- Project Management
- Fluent Bilingualism
- MS Office
- Problem-Solving
- Teamwork and Collaboration
- Point of Sale (POS) system operation
- Passion for customer satisfaction
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Certification
- TOEIC - 945
Timeline
Restaurant Manager
The.OZ
01.2023 - Current
Restaurant Manager
The.OZ
01.2023 - Current
Restaurant Manager
The.OZ
01.2023 - Current
Server/ Assistant Bartender
UZO Mediterranean Bar & Grill
10.2022 - 12.2023
Sales Representative
INFINITE FIT Gym
01.2021 - 09.2023
Assistant Event Planner
創院滬台交流中心
01.2019 - 12.2020
HR Intern
Catcher
07.2018 - 01.2019
BBA - Business Administration
NTUST
High School Diploma -
Stella Matutina Girls' High School
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