Vivian Pai
Taoyuan City
Summary
Experienced and results-oriented Sales Manager with 10+ years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in digital products, channel management, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Sales Manager
Deloitte
11.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Sales Manager
PwC
05.2022 - Current
- Develop potential customers and expand the market to achieve performance goals.
- Regularly visit agents/distributors to maintain stable customer relationships.
- Responsible for domestic business contact and order processing.
- Responsible for product quotation and product display, and handle matters related to account collection.
- Responsible for business promotion, conveying and explaining the company's major business information, activities and products.
- Carry out product marketing, analysis and introduction of product features, and provide suggestions for product purchase.
- Provide after-sales service, deal with client problems, and give perfect treatment.
- Be aware of the abnormal situation of customer transactions, and be responsible for handling customer complaints.
TPI software
09.2020 - 12.2021
- Company Overview: Taipei
- Analyze customer needs, further plan, import, and track projects, and be responsible for business development and integration management.
- Communicate and coordinate with various projects and R&D departments to accelerate the progress of project business.
- Serve as a communication bridge between customers and the company's project units.
- Develop and maintain the needs of corporate customers in the greater Taipei area to ensure continued revenue growth and create higher performance.
- Committed to achieve the company's personal business goals, and actively develop government, financial, medical, and various industrial markets.
- Carry out close cooperation with business partners in the company's software technology and business integration, and jointly promote business.
- From the perspective of customers' real needs, provide suitable software information system project planning and proposals according to different customers.
- Establish a good cooperative relationship with the customer Key Man, explore customer needs, and indeed complete business negotiations and business contract signing.
- Taipei
Microsoft Channel Sales
03.2014 - 06.2017
- Company Overview: Taipei
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.
- Consistently surpassed sales quotas by implementing effective sales strategies and equipping providers with powerful product knowledge.
- Taipei
business executive
POU CHEN GROUP
03.2008 - 03.2014
- Communicated with business partners overseas regarding production.
- Managed 10 person team of business process consultants.
- Lead and conducted in depth analysis of business performance versus business goals.
- Responsible for the Japanese footwear brand ASICS, stationed in Vietnam for 2 years and China for 3 years.
Education
Aletheia University
09.2003 - 06.2007
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Josai International University
09.2005 - 06.2006
Skills
- Microsoft Office
- Communication Skills
- Business Development Strategies
Timeline
Sales Manager
Deloitte
11.2023 - Current
Sales Manager
PwC
05.2022 - Current
TPI software
09.2020 - 12.2021
Microsoft Channel Sales
03.2014 - 06.2017
business executive
POU CHEN GROUP
03.2008 - 03.2014
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Josai International University
09.2005 - 06.2006
Aletheia University
09.2003 - 06.2007
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