Vivian Tsai

• Prepare at least 10 medical educational events to drive scientific belief of HCPs : Including 2 advisory boards regarding relevant product portfolio to minimize data perception gaps.
• Discuss data evidence generation plan internally and externally to fill in the clinical gaps and support HCP to consolidate real-world experiences of portfolio : Seek opportunity regarding study in specific population, and proactively seek advice from KEE to strengthen the study design.
• Efficiently Work together with cross-functional teams to achieve same ambitions to discover patient unmet needs : Support innovative product implementation workshops in top 5 accounts to ensure HCP understandings and optimize patient experience (PLWH).

• Prepare at least 10 medical educational events to drive scientific belief of HCPs : Including 2 advisory boards regarding relevant product portfolio to minimize data perception gaps.
• Discuss data evidence generation plan internally and externally to fill in the clinical gaps and support HCP to consolidate real-world experiences of portfolio : Seek opportunity regarding study in specific population, and proactively seek advice from KEE to strengthen the study design.
• Efficiently Work together with cross-functional teams to achieve same ambitions to discover patient unmet needs : Support innovative product implementation workshops in top 5 accounts to ensure HCP understandings and optimize patient experience (PLWH).
• Excellence in SOP/STD, End to End processes : Regular training and be business owner on medical operation SOPs including Grant donation, sponsorship, interactions with PAGs to smooth internal/external stakeholder collaboration and make impact to communities within company

Pharmacovigilance & Complaint Management
Handled PV and complaint cases in full compliance with global/local procedures, achieving >98% KPI. Delivered timely follow-ups and ensured data integrity.

• Stakeholder Communication & Audit Execution
  Provided high-quality investigation reports and collaborated with HCPs, manufacturers, and internal teams. Supported >10 internal/external audits and guided corrective action planning.
• Training & Regulatory Implementation
  Successfully executed 5 package insert variations (including safety and indication updates) with TFDA approval; Led annual PV/complaint training programs for internal stakeholders and external partners.