WanChien Fu
Sr. Application Specialist
Taipei
Summary
Accomplished Sr. Application Specialist with a proven track record at ZEISS Taiwan, enhancing customer satisfaction and driving sales growth through expert problem-solving and strong communication. Mentored teams and led successful product installations, demonstrating exceptional leadership and technical proficiency. Achieved significant advancements in medical technology adoption and training.
Overview
10
10
years of professional experience
Work History
Sr. Application Specialist
ZEISS Taiwan
01.2023 - Current
- Support daily operation of SMILE, SMILE PRO, LBV Presbyond, TPRK treatment by our customers in Taiwan.
- Cooperate with sales, engineers, IT engineers to support our doctors to meet their needs.
- Mentored three junior application specialists, ensuring timely delivery and quality results to meet both company standard and customer expectation.
- Trouble shooting the problems customers meet during operation, ex. malfunction of VM800.
- Discussing with doctors to deal with complications, ex. suction loss or black spots management.
- Responsible for most of new installation of Visumax 800 and Mel90, and related staffs training including doctors, nurses and technicians.
- LBV Presbyond treatment promotion with PDC team, ensuring good LBV post OP results.
- Treatment related papers and articles sharing with doctors and sometimes competitors information collection for MKT and sales team.
Application Specialist
ZEISS Taiwan
12.2020 - 01.2023
- Provided training and support to end-users, ensuring smooth adoption of new technologies.
- Contributed to sales growth by demonstrating product expertise during client presentations and negotiations.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Increased customer satisfaction ratings through prompt resolution of technical issues via phone, email, or onsite assistance.
Key Account Specialist
Alcon Taiwan
06.2018 - 11.2020
- Provided ongoing training on all Alcon products and daily operation support for key accounts National Taiwan University Hospitals which is the first ranking medical center in Taiwan.
- In charge of IOL, phacoemulsification and vitreoretinal machine promotion and daily practice.
- Developed strong rapport with key account contacts, fostering long-term partnerships and promoting retention.
- Identified new business opportunities within existing accounts to expand market share and drive growth.
- Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of each key account.
- Adhered to standards of quality and service as well as all compliance requirements.
Sales Engineer
Taiwan Instrument Company
07.2015 - 06.2018
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Attended trade shows and seminars to promote products.
- Designed and delivered product training for clients.
Education
Bachelor of Science - Nursing
Taipei Medical University
Taipei City 04.2001 -
Skills
Strong communication skills
Team leadership
Business process improvement
Expert problem solving
Project management experience
Teamwork and collaboration
Self motivation
Relationship building
Timeline
Sr. Application Specialist
ZEISS Taiwan
01.2023 - Current
Application Specialist
ZEISS Taiwan
12.2020 - 01.2023
Key Account Specialist
Alcon Taiwan
06.2018 - 11.2020
Sales Engineer
Taiwan Instrument Company
07.2015 - 06.2018
Bachelor of Science - Nursing
Taipei Medical University
04.2001 -