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HybridLocation: New Taipei, NWTTaipei, TPE
Open to relocation: Yes
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Wang Chun Ru
Credit Card Customer Service Agent
New Taipei
Work Preference
Summary
Detail-oriented Financial Operations and Compliance Specialist with extensive experience in high-volume customer service and risk management. Delivered compliant solutions and maintained zero-defect accuracy in rigorous environments while managing VIP relations and high-level international protocols. Focused on integrating analytical and interpersonal skills to enhance client satisfaction and drive organizational success.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Credit Card Customer Service Agent
Chinatrust Banking Corporation
01.2026 - Current
- Experienced banking professional skilled in analyzing credit card statements, credit scores, and account limits to diagnose complex issues and deliver precise, high-trust customer solutions. Proven track record in evaluating usage restrictions and enforcing compliance-driven risk control measures under strict regulatory standards. Highly adept at cross-functional collaboration, acting as a credit card subject matter expert while efficiently routing complex cases across internal departments. Combines sharp logical thinking with empathetic, end-to-end phone communication to resolve time-sensitive client pain points and strengthen brand reputation. Quickly adapts to and integrates rapidly updating product promotions to handle intricate disputes, while consistently meeting or exceeding sales KPIs through strategic upselling and targeted lead generation.
Club Lounge Attendant
Renaissance Taipei Shilin Hotel
07.2024 - 12.2025
- Experienced hospitality professional with expertise in welcoming high-value Marriott Bonvoy members, building strong client rapport, and delivering personalized service touches that elevate guest loyalty. Proficient in Opera PMS and Microsoft Office (Word, Excel, Outlook), seamlessly managing guest check-ins, record-keeping, and administrative workflows. Skilled at compiling daily visitor metrics to optimize service capacity while maintaining executive-level email correspondence to reinforce brand equity. Proven leadership in managing shift operations, staff allocation, and inventory management, utilizing procurement information systems to monitor, track, and restock operational supplies for seamless service delivery.
Cultural Ambassador
HWH Executive Consultant Limited
03.2024 - 03.2024
- Served as lead liaison and protocol officer for an international municipal delegation during the 2024 Smart City Summit & Expo, delivering real-time consecutive interpretation, cultural hospitality, and seamless cross-departmental coordination throughout the week-long event. Directed full-spectrum event logistics, managing itinerary scheduling, VIP transportation, equipment rentals, and group headcount control under tight timelines. Delivered professional guided tours and technical briefings to showcase Taiwan’s smart city initiatives while maintaining top-tier diplomatic hospitality standards.
Internship Student
Ben-Lu Company Limited
08.2022 - 08.2023
- Versatile hospitality and events specialist skilled in managing food and beverage operations, including menu presentations, POS cash register management, seating, handcrafted beverage and dessert preparation, and efficient table service. Experienced in managing social media platforms and designing promotional graphic materials to boost brand engagement. Proven expertise in end-to-end event planning, venue layout setup, technical equipment staging, and client consultations to deliver seamless guest experiences.
Education
University - English Language And Literature
Chihlee University of Technology
New Taipei, Taiwan06-2023
Vocational High School - Data Processing
New Taipei Municipal Tamsui Vocational High School
New Taipei, Taiwan06-2019
Skills
Finance, Accounting & Banking
Class C Technician for Accounting Operations (Ministry of Labor, Taiwan)
Trust Specialist Professional Certificate (Taiwan Academy of Banking and Finance)
Financial Market Knowledge and Professional Ethics Certificate
Trust Law & Regulations Professional Certificate (Specialized Module)
Computer & IT Certifications
Microsoft Office Specialist (MOS) Excel Expert
Class B Technician for Computer Software Application (Ministry of Labor, Taiwan)
TQC English Typing Certification
Planning & Project Management
TIMS Marketing Planning Certification (Taiwan Institute of Marketing Science)
Google Ads Display Certification
Timeline
Credit Card Customer Service Agent
Chinatrust Banking Corporation
01.2026 - Current
Club Lounge Attendant
Renaissance Taipei Shilin Hotel
07.2024 - 12.2025
Cultural Ambassador
HWH Executive Consultant Limited
03.2024 - 03.2024
Internship Student
Ben-Lu Company Limited
08.2022 - 08.2023
University - English Language And Literature
Chihlee University of Technology
Vocational High School - Data Processing
New Taipei Municipal Tamsui Vocational High School