Wang Hsi-Er
Account Manager
Taipei
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Account Manager, Account Management
Expeditors International
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Established clear communication channels between clients and internal teams, ensuring seamless business execution.
Project Cargo Management
Expeditors International
05.2019 - Current
- Facilitated communication between maintenance staff, engineers, and management regarding ongoing projects and critical updates related to system performance or safety concerns.
- Delivered consistent on-time project completions with effective resource allocation and time management strategies.
- Completed various projects within tight deadlines through effective time-management skills and prioritization techniques.
- Facilitated communication between team members for streamlined project management.
- Expanded the company''s client base by successfully delivering high-quality projects that showcased the organization''s capabilities and expertise in project management.
Assistant Manager - Ocean Import
Expeditors International
10.2019 - 09.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Streamlined communication within team, scheduling and coordinating meetings for all members.
Assistant Manager - Pricing, Taipei
Expeditors International
06.2017 - 09.2019
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager - Ocean Export Operations
Expeditors International
07.2016 - 05.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Supervisor - Ocean Export
Expeditors International
04.2012 - 05.2016
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Mass Communication
Christ’s College Taipei
Taipei English Institute - Psychology
Sacramento State University
Sacramento, CA, USASkills
Management collaboration
Certification
ELPW - Expeditors Leadership Platform Workshop
Accomplishments
Google Data Center - 2019~2024, Door to Door Ocean transportation planning, Distribution management, Capital Equipment move in with on-site monitoring.
Air Liquid - 2019~2024, Break Bulk transportation planning and on-site monitoring.
Stanley B&D - 2023 & 2024, Factory Relocation from China & US, Capital Equipment transportation & move in planning.
Microsoft - 2023, Server Rack move in, port to door transportation planning/SP collaboration & management.
Rad Power Bike - 2023, Charter Vessel & Door to Door transportation planning & management.
Timeline
Account Manager, Account Management
Expeditors International
10.2023 - Current
PMP - Project Management Professional (PMP curriculum completion)
03-2022
Assistant Manager - Ocean Import
Expeditors International
10.2019 - 09.2023
Project Cargo Management
Expeditors International
05.2019 - Current
Assistant Manager - Pricing, Taipei
Expeditors International
06.2017 - 09.2019
ELPW - Expeditors Leadership Platform Workshop
04-2017
Assistant Manager - Ocean Export Operations
Expeditors International
07.2016 - 05.2018
Supervisor - Ocean Export
Expeditors International
04.2012 - 05.2016
Mass Communication
Christ’s College Taipei
English Institute - Psychology
Sacramento State University
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